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IT department of Law firm

Discussion in 'General Discussion' started by CLAWS, 7 Feb 2006.

  1. CLAWS

    Wise Guy

    Joined: 13 Jun 2005

    Posts: 1,416

    Location: West Midlands

    Morning all.

    Just a query regarding working in the I.T. support department of a law firm. Ive heard from friends that working for top class law firms may pay quite well but that the people you are supporting can be really obnoxious and extremely rude at times.

    My missus has been offered the aforementioned position at a law firm in Birmingham.

    Has anyone worked in a similar position and what was it like? Is what Ive heard from friends true?

    Im kind of hoping its not, for my missus sake :)
     
  2. Teledude

    Mobster

    Joined: 4 Dec 2003

    Posts: 2,833

    Ive done short term stints in some of the big ones in the city and its hit and miss tbh - yes they can be demanding but no more so than others I think. Plus they have large budgets which helps with infastructure etc :)
     
  3. CLAWS

    Wise Guy

    Joined: 13 Jun 2005

    Posts: 1,416

    Location: West Midlands

    Im inclined to thinking that its like your regular IT Support position with just possibly a little more tolerance required?
     
  4. Richard_16v

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,723

    Location: Bedfordshire

    Show me a support role in IT where the users aren't rude and obnoxious and i'll apply!
     
  5. NerveAgent

    Hitman

    Joined: 18 Oct 2002

    Posts: 941

    Location: Manchester

    Well if it helps I just walked out of one. It could well be the very same law firms Manchester office :p

    I couldn't stand it, will never work in IT support again. Luckily it was only to fill some time of by late gap year.
     
  6. [DOD]Asprilla

    Capodecina

    Joined: 10 Nov 2003

    Posts: 14,034

    Location: Surrey, by the river

    Show me one where the help desk and techies follow-up and provide useful feedback and timescales and I'll hire them.
     
  7. Datamonkey

    Soldato

    Joined: 21 Jan 2003

    Posts: 6,722

    Location: Kempston - Bedfordshire

    yep, their rude an obnoxious, and thats only dealing with the cps lawyers lol.

    Nah some are ok, but they do feel their on a different level to yourself. And that rubs me up the wrong way, but hey it pays the bills and you get to work on some decent kit.
     
  8. CLAWS

    Wise Guy

    Joined: 13 Jun 2005

    Posts: 1,416

    Location: West Midlands

    Shes pretty tolerant of rude people and judging by what Asprilla said, I think her ITIL qualification and responsible attitude will definitely come in handy.
     
  9. Manlove is my forte

    Sgarrista

    Joined: 18 Oct 2002

    Posts: 9,637

    Location: Xbox Live

    I have a little experiance with City workers (insurance and banking)

    They are very, demanding and expect a high degree of results. Ususally they pay well based on this demand/requirement.

    Its odd in my experience Solicitors have never been that prompt and delivered to time with their customers. Its odd that they expect it within their own offices.
     
  10. [DOD]Asprilla

    Capodecina

    Joined: 10 Nov 2003

    Posts: 14,034

    Location: Surrey, by the river

    She should really be able to sell that ITIL. I'm waiting on my foundation results at the moment and it really is how an IT dept should be run.
     
  11. CLAWS

    Wise Guy

    Joined: 13 Jun 2005

    Posts: 1,416

    Location: West Midlands

    Yeh ITIL is gradually becoming the industry standard now and if most IT departments were run this way, Im pretty sure most projects wouldnt go over budget or behind schedule. Im contemplating whether or not to go ahead and do the next level, got my foundation level last summer. I might be able to get into more of a Team Leader/Helpdesk management role that way at least.

    Judging by the responses in this thread it seems she'll have to be pretty thick skinned IF she accepts the position.
     
  12. [DOD]Asprilla

    Capodecina

    Joined: 10 Nov 2003

    Posts: 14,034

    Location: Surrey, by the river

    Not thick skinned, just professional in a business way.

    If she's into her ITIL then she'll understand more than most that in some environments you need to be more like "the business" than "the IT dept".