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Job Interview Wednesday

Discussion in 'General Discussion' started by Nanoman, 7 Jun 2010.

  1. Nanoman

    Soldato

    Joined: 4 Mar 2003

    Posts: 5,237

    Location: Herefordshire

    Hi,

    I've basically just finished Uni and managed to get a 2:1 somehow which is nice. Applied for a couple of jobs and one got back to me today. Had a short interview over the phone which I wasn't ready for but I think it went OK as they rang me back about 5 minutes later to arrange a second.

    The job title is Service Desk Analyst, basically 1st line help desk support. This is my first interview ever in a role like this; all I've been in is retail prior, so I'd be lying if I said I’m not a little bit anxious. Moreover, I've done some research but does anyone have firsthand experience with the sort of things you get asked in an IT help desk interview?

    Thanks.
     
  2. JayToukon

    Gangster

    Joined: 19 Mar 2010

    Posts: 389

    Location: Bradford, West Yorkshire

    When i had my first interview for my IT Service Desk job (for the NHS) i didn't get asked anything on-topic or technical really. He just asked about my interest in IT & computers and what experience i had - i basically said i had no experience that could be put on a CV but i've always owned and been interested in using and repairing PC's. Your retail experience will be a bonus because you have practice dealing with people - that's a skill you need working in 1st and 2nd like support. I wouldn't worry too much if i was you.
     
  3. SMN

    Wise Guy

    Joined: 2 Nov 2008

    Posts: 2,474

    Location: The ether

    Generally when I've been in interviews for this type of role I've been asked / asked more logical questions.

    For example, if you are trying to access a host via telnet/ssh and it isnt working, talk through how you would go about diagnosing the problem.

    The interviewer wants to see your logical steps to ensure you arent all over the place. He wants to see you start with the cable, then IP, etc, etc and work correctly and non hit and miss.

    Then you get some general questions such as "On a Windows machine, how would you find the IP address?" etc etc. Just stress your customer service experience, willingness to learn and your well grounded technical skills and above all, remain calm and collected. Its all about how you think a problem through, more than how many facts you can regurgitate.

    HTH!
     
  4. SMN

    Wise Guy

    Joined: 2 Nov 2008

    Posts: 2,474

    Location: The ether

    Also - I'll be on MSN tonight if you want to talk this through further. I've worked in Big TAC's now for a while and have helped interview / build teams for Tech support so i have a good grasp on it.
     
  5. ninjabib

    Wise Guy

    Joined: 16 Apr 2003

    Posts: 1,184

    Location: Black Country

    What company is this job with if oyu don't mind me asking? Rethink?
     
  6. Indy500

    Capodecina

    Joined: 7 Mar 2005

    Posts: 17,509

    Hmm... perhaps a degree is the ticket to getting past retarded HR and agency bods. Good luck with the interview :) I don't really have anything to add beyond what has already been posted.
     
  7. ninjabib

    Wise Guy

    Joined: 16 Apr 2003

    Posts: 1,184

    Location: Black Country

    Yeah i asked because i think i've applied for this too and despite having 10 years work experience in Service/Sales/Admin and 2 years experience on a technical helpdesk (granted not IT) and having Comptia A+ i still can't get an interview for any entry level IT jobs. Oh hum!
     
  8. Nanoman

    Soldato

    Joined: 4 Mar 2003

    Posts: 5,237

    Location: Herefordshire

    Thanks a lot for the input guys!

    Hi mate,

    No it's not Rethink, they are an energy company located in the south-west. To me with your experience it almost sounds fairly unlucky tbh as I don't have anywhere near your level of experience.

    Hi mate,

    Thanks a lot for your input. I will drop you an email if I need any help, cheers for that.
     
  9. [TW]Fox

    Man of Honour

    Joined: 17 Oct 2002

    Posts: 157,380

    Did you really spend 4 years of your life getting a degree to get a job as a 1st line support call handler?
     
  10. LiE

    Capodecina

    Joined: 2 Aug 2005

    Posts: 22,246

    Location: Milton Keynes

    What fox said. 1st line is a joke of a job.
     
  11. Nanoman

    Soldato

    Joined: 4 Mar 2003

    Posts: 5,237

    Location: Herefordshire

    lol...it's not something I plan on doing forever, just want to get some experience and get my foot in the door. The pay seems better than most graduate positions anyway. I hope to end up in consultancy and this seems like the correct path to begin with? University wasn't all about the degree either.

    edit: or maybe I just need career guidance.
     
    Last edited: 7 Jun 2010
  12. ninjabib

    Wise Guy

    Joined: 16 Apr 2003

    Posts: 1,184

    Location: Black Country

    Well good luck dude! :)
     
  13. SMN

    Wise Guy

    Joined: 2 Nov 2008

    Posts: 2,474

    Location: The ether

    Its all about foot in the door. You cant complain and get yourself your ideal job from outside the company ;)

    Plus the amount of people i've seen actually do the job they've been hired for is seriously low - everyone carves themselves a niche. I was hired as Level 1 engineer in 2007 and ended up becoming a Solutions Engineer designing 500+ seat call centre networks. Its all about the right place at right time.
     
  14. Indy500

    Capodecina

    Joined: 7 Mar 2005

    Posts: 17,509

    Most people get jobs through nepotism, not merit.
     
  15. [TW]Fox

    Man of Honour

    Joined: 17 Oct 2002

    Posts: 157,380

    Really? Were you chartered? What branch of engineering was your degree in?
     
  16. Duke

    Man of Honour

    Joined: 29 Jun 2003

    Posts: 33,777

    Location: Wiltshire

    I could have got 1st Line job after finishing school at 16 or at worst from College with a BTEC.. but after Uni? Hmm would have thought you would go in a bit higher or into a more specialised role.
     
  17. SMN

    Wise Guy

    Joined: 2 Nov 2008

    Posts: 2,474

    Location: The ether

    Bsc (Hons) Computer Networks, did a work placement with Intel as a Network and Server Engineer as part of my degree and went from there. I'm currently leaving a multi-million dollar NAS vendor to join the worlds biggest networking company as a Network Eng - So i could say that degree has worked out alright for me actually :) More the work exp, but my experiences at uni in the non-academic fields such as living alone, learning to fend for myself, self-motivation etc have turned me into what i am today.

    Living with my parents and going into the industry at 16 i wouldnt have had the drive to get where I am now, im convinced of it.
     
  18. SMN

    Wise Guy

    Joined: 2 Nov 2008

    Posts: 2,474

    Location: The ether

    Its all about skills. You may *understand* databases for example (i know FA about DB's before anyone asks), but you couldnt join straight away as a DBA on SQL, etc. You need to join as a grunt, pay your dues (very important else nobody will respect you) and learn the ropes before you can step up.

    Graduate schemes will give you the opportunity to get higher, but at the same time you tend to get terrible pay and treated like an intern for 3 years fighting for a position in some companies.
     
  19. Duke

    Man of Honour

    Joined: 29 Jun 2003

    Posts: 33,777

    Location: Wiltshire

    Thats what I'm saying, so why go to Uni if you're going to start at the bottom (like I did, so got savings rather than debt).
     
  20. SMN

    Wise Guy

    Joined: 2 Nov 2008

    Posts: 2,474

    Location: The ether

    Edit: Re-read that post.

    Read my post above the one you quoted, its more about life skills, etc than the academia which comes second. If you live at home and go to university then its pure academia which isnt all its cracked up to be, so unless its something that necessitates a degree i.e. law i wouldnt do it unless I was physically living in university etc.
     
    Last edited: 7 Jun 2010