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***kickstarter***

Discussion in 'General Discussion' started by Glaucus, 29 Sep 2012.

  1. SPG

    Soldato

    Joined: 28 Jul 2010

    Posts: 7,406

    I wasn't aware of this, on the pebble time 2

    So technically i have bought a product (that i have not received yet) that is going to be phased out as soon as i get it.

    Tempted to push for a refund now.
     
  2. McPhee

    Soldato

    Joined: 17 Apr 2009

    Posts: 7,136

    I'm tempted. Been after a new pair of glasses.

    I'll probably pass though. Cool as they seem, there's too much that could go wrong. It's impossible to try the glasses on before buying to make sure they fit. They're plastic frames with no adjustment. The refund policy isn't clear. There's only a 30 day warranty.

    It's the lack of clarity over the refund policy that kills it. If theyre crap, if they don't fit, if they get the prescription wrong, there's zero clarification over what they plan to do. Probably nothing. If it was a UK-based business, maybe I'd take the punt. But having to deal with a business thousands of miles away if there's any problems doesn't seem appealing.
     
    Last edited: 1 Dec 2016
  3. Glaucus

    Man of Honour

    Joined: 11 Mar 2004

    Posts: 76,643

    no you haven't and if you think this you need to stop using kickstarter.
    you have funded a company and as a reward you get something in return, however you have no legal recourse if you don't get it.

    however fair few have given refunds in the passed, and even more haven't.
     
  4. SteveOBHave

    Soldato

    Joined: 31 Mar 2006

    Posts: 6,592

    Location: Sydney Australia

    Of course he has - he has (like me) purchased a device that is going to be essentially DOA. It will be a useless device without the ongoing support and development of the Android application.

    As a kickstarter creator their obligation is as follows:

    The work that was promised is VERY extensive and covers all the functionality of the devices, Pebble and Core, and as such if that functionality ceases from 1 year after receiving the item then they're in breach of their own terms and you're due a refund.

    Moreover you're covered by a right of return with Pebble:

    https://help.getpebble.com/customer/portal/articles/1309485-refund-policy
     
  5. Glaucus

    Man of Honour

    Joined: 11 Mar 2004

    Posts: 76,643

    no, you do not purchase anything from kickstarter and no you are not covered by pebble .

    if you purchased through pebble thats differnet, but this is a kickstarter thread. ou do not purchase anything and there is no guarentee that you will get anything or a refund on kickstarter projects, just another person who shouldnt be using kickstarter. There has been many kickstarter projects that have failed and have resulted in no item or refunds. How you cna think otherwise is extremely odd.

     
    Last edited: 2 Dec 2016
  6. ThestigGT999

    Sgarrista

    Joined: 30 Aug 2009

    Posts: 7,796

    Location: one nation under sony

  7. Glaucus

    Man of Honour

    Joined: 11 Mar 2004

    Posts: 76,643

    Yep its a big risk and something that's been happening for years.
     
  8. ThestigGT999

    Sgarrista

    Joined: 30 Aug 2009

    Posts: 7,796

    Location: one nation under sony

    definitely as they sell it cheaper as well
     
  9. SteveOBHave

    Soldato

    Joined: 31 Mar 2006

    Posts: 6,592

    Location: Sydney Australia

    It's lovely that you think so but you're wrong. Pebble specifically cover your purchase. You should probably read the Ts&Cs before firing off...

    What is the policy on cancellations and refunds?

    Until the end of the campaign, your pledge is completely within your control. Simply tap the Manage Your Pledge” button at the top of the screen, and you can adjust your pledge amount or cancel your pledge.
    If your situation changes after the campaign is successful but before we begin shipping, please contact our Support Team by clicking the “Ask a question” button below.
    If you are not satisfied with your Pebble 2, Time 2, or Core for any reason, you have 30 days from the time of delivery to request a refund.

    https://help.getpebble.com/customer/portal/articles/1831451-kickstarter-frequently-asked-questions
     
  10. Glaucus

    Man of Honour

    Joined: 11 Mar 2004

    Posts: 76,643

    it is not a purchase, something you need to understand. Despite what you keep saying.

    ok pebble theoretically covers you, i got that wrong, but that is very different to 99% of kickstarter projects and something you need to realise and be aware of before funding more on such sites. for vast majority there is zero recourse.
    Also with so much debt and a take over their optional cover might not be worth anything. Like any failed project all you can do is try. thankfully ony had one project like that (Arkyd) and we all got refunds.

    again kickstarter is not a shop, you aren't covered by the same regulations as a consumer and its dangerous to wright and think you are.
    its also why its poor form for established companies to use it and why its best avoided. Same for projects that are successful then do multiple rounds of the same project, rather than selling it through their on website, amazon etc.
     
    Last edited: 2 Dec 2016
  11. jas72

    Capodecina

    Joined: 31 Jul 2006

    Posts: 10,282

    Location: Belgium land of chocolate

  12. Hathaway

    Gangster

    Joined: 17 Jan 2009

    Posts: 236

    Anyone backed this universal remote project? It's called the Sevenhugs Smart Remote. https://www.kickstarter.com/projects/901859853/sevenhugs-smart-remote-the-first-remote-for-everyt
    Looked interesting so decided to back it. Seems to have an impressive list of supported devices, with more on the way. Never backed any tech on kickstarter before so fingers crossed they deliver. Essentially it's a small remote that uses sensors set up in your room to gain positional awareness so that when you point it at any number of electronic and smart devices, the display screen adapts to control that device. Whether it be a tv, sound system, or even smart bulbs or outlets.
    If anyone is interested in backing it, would greatly appreciate using my referral link to do so: http://HQCSogAV.kckb.st (not sure if that's permitted but happy to edit it out if not)
     
    Last edited: 2 Dec 2016
  13. Kosmiche

    Perma Banned

    Joined: 3 Oct 2009

    Posts: 14,039

    Location: North Wales

  14. dasyad

    Wise Guy

    Joined: 15 Mar 2008

    Posts: 1,865

    I requested a refund on the 24th and received on the 29th so they (Pebble) are processing refunds. Shame really don't think anything out there matches the Time 2 in terms of style and battery life.
     
  15. SPG

    Soldato

    Joined: 28 Jul 2010

    Posts: 7,406

    Well mine has still not shipped, Going to give them another week then going to cancel.

    Shame really.
     
  16. Soundood

    Mobster

    Joined: 9 Jun 2009

    Posts: 3,067

    Location: OCUK Detention Centre

  17. mohawk

    Wise Guy

    Joined: 2 Oct 2007

    Posts: 1,411

    Location: Winchester

  18. Jonny2284

    Wise Guy

    Joined: 1 Nov 2009

    Posts: 1,428

    And as per the latest update it's confirmed.

    Anything not shipped will be refunded.


    By March.

    I get they don't have to worry about PR now but that's disgusting tbh.
     
  19. MarcLister

    Capodecina

    Joined: 7 Mar 2005

    Posts: 18,962

    Location: LU7

    Completely agree. Pebble/Fitbit could have agreed to suspend sales of products from today but honour the Kickstart funded Pebble 2s with or without the promise of support/updates.
     
  20. dasyad

    Wise Guy

    Joined: 15 Mar 2008

    Posts: 1,865

    Crazy, glad I got my refund when I did. Absolute shame that there doesn't seem to be any real alternatives to the Time 2. I'll have to get a normal watch :p