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Laptop screen has killed itself, advice needed.

Discussion in 'Laptops & Tablets' started by pinkacidbootson, 10 May 2010.

  1. pinkacidbootson

    Mobster

    Joined: 9 Mar 2006

    Posts: 4,001

    Location: Rhone-Alpes, France

    This happened to my Acer 6920G last night for no apparent reason:

    [​IMG]

    I can get a replacement screen from ebay for £75, is it advisable to fit the new screen myself?
    I have no idea how much Acer would charge to repair it, can't find any info on their website. I also don't know of any laptop repair companies in Swansea.
     
  2. thepeganator

    Wise Guy

    Joined: 14 Sep 2008

    Posts: 2,486

    Location: Portsmouth/Salisbury

    It's easy to fit a new screen, did my Dads for him, took about 15-20mins total, went very well.

    I would have no hesitation to doing it again, search on google for guides if you are struggling.
     
  3. thepeganator

    Wise Guy

    Joined: 14 Sep 2008

    Posts: 2,486

    Location: Portsmouth/Salisbury

  4. pinkacidbootson

    Mobster

    Joined: 9 Mar 2006

    Posts: 4,001

    Location: Rhone-Alpes, France

    Brilliant, exactly what I wanted :D
     
  5. PhillyDee

    Capodecina

    Joined: 12 Feb 2007

    Posts: 14,169

    Location: South Shields

    Take your time, remember, their are 10,569 screws in one laptop. You will lose 2 of them in the floor, and still end up with 16 extras.
     
  6. Six6siX

    Mobster

    Joined: 25 Nov 2004

    Posts: 4,788

    Location: Hertfordshire

    I'm pretty sure that that chassis Acer's (at least some models in that range) have an issue with the mount point near the webcam that creates unnecessary pressure causing the screen to fracture. (or something similar)

    I have sent a few similar chassis models away under warranty to Acer with almost exactly the same crack (same point of origin etc) and they have been repaired FOC.

    They will obviously check the damage to ensure that (if applicable) it is the defect that caused it to crack.

    Worth a shot if yours is one of the affected models.
     
  7. pinkacidbootson

    Mobster

    Joined: 9 Mar 2006

    Posts: 4,001

    Location: Rhone-Alpes, France

    I have no warranty, I bought this one second hand off ebay after my previous one was taken by a burglar (now in prison!).
    The ebay member I bought it from has also closed his account now. Is there anywhere on the Acer website where I can enter the serial number of the laptop to check for warranty?
     
  8. thepeganator

    Wise Guy

    Joined: 14 Sep 2008

    Posts: 2,486

    Location: Portsmouth/Salisbury

    Could always try household contents insurance?
     
  9. Six6siX

    Mobster

    Joined: 25 Nov 2004

    Posts: 4,788

    Location: Hertfordshire

    I'm not sure tbh, I never checked...just called them!

    You could try giving the service line a call but you 'got given the laptop as a gift' so don't have a reciept and see if they can check warranty status from the S/N over the phone.
     
  10. pinkacidbootson

    Mobster

    Joined: 9 Mar 2006

    Posts: 4,001

    Location: Rhone-Alpes, France

    I have insurance for everything in my room apart from my laptop, it would have been an extra £50 to cover the laptop as well. Seems cheap now of course :o
     
  11. pinkacidbootson

    Mobster

    Joined: 9 Mar 2006

    Posts: 4,001

    Location: Rhone-Alpes, France

    Just checked on their website using my laptop SNID, the warranty expired 11 months ago!
    I've submitted an enquiry to have it repaired, so should know the cost etc. tomorrow.
     
  12. thepeganator

    Wise Guy

    Joined: 14 Sep 2008

    Posts: 2,486

    Location: Portsmouth/Salisbury

    It will most likely be £150+.

    It easy to do yourself, as you're on a computer site you probably have some (at least) computer experience and it's pretty hard to get wrong!
     
  13. beermonster

    Mobster

    Joined: 19 Oct 2002

    Posts: 3,165

    When you say it just happened, did it just crack while you were using it?

    Regards that guide you can change the screen without taking the whole screen pack off, just abit more fiddly but alot less screws, you just have to take screws out around the lcd bezel and then gently pull it forward while taking the screws out the hinge supports then disconnect the webcam cable and then the lcd cable.
     
  14. pinkacidbootson

    Mobster

    Joined: 9 Mar 2006

    Posts: 4,001

    Location: Rhone-Alpes, France

    I left the room to go for a slash and when I returned it was like that. The laptop couldn't have moved at all.

    Think I'll just replace the screen myself, can't be much harder than building a computer :p
     
  15. pinkacidbootson

    Mobster

    Joined: 9 Mar 2006

    Posts: 4,001

    Location: Rhone-Alpes, France

    Got a reply from Acer, they want £54 in advance then I have to pay for a courier to send it to them. After that they have a look at it and tell me how much it will cost to repair!

    Will definitely be replacing the screen myself.
     
  16. edscdk

    Soldato

    Joined: 17 Jul 2008

    Posts: 7,111

    lol, that always happens to me.... as with most things I fix... (try and fix)