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Legal advice - Consumer rights - Used car

Discussion in 'Motors' started by Iqbal Mohammad, 1 Feb 2018.

  1. Iqbal Mohammad

    Associate

    Joined: 1 Feb 2018

    Posts: 8

    Hi,


    I have purchased an approved used BMW X1 from the dealer, in July My car comes with one year approved used car warranty and service pack valid until June 2019


    I purchased BMW approved screen wash from same location on 20th January 2018 after getting warning indication for empty screen wash, after one week of topping up the screen wash my front screen wash stopped working – this is in about 6 months of purchase


    I booked a service with the dealer where they gave me an estimate of nearly £200 for a clogged up screen wash filter claiming that bacterial build up is not covered under warranty, I also called up BMW customer service and they also told me same thing


    Therefore I would like to know

    1. Is it correct for BMW to consider it acceptable and normal for an approved used car to develop such fault within 6 months of purchase?
    2. Is it correct for BMW to claim it outside of warranty?
    3. Is it correct for BMW say it acceptable to sell approved used cars that may develop such faults within 6 months of sale and use and following manufactures instruction in using approved parts?

    Can someone tell me what my rights are and it is OK for BMW to charge me more than people who have not followed the warranty instructions whereas I did?


    https://www.thesun.co.uk/motors/442...ty-axed-supermarket-screen-wash-instead-bmws/
     
  2. Phil W

    Sgarrista

    Joined: 19 Oct 2002

    Posts: 9,945

    Location: Jupiter

    It's not really a fault is it?

    Assuming they just want to replace the filter and unblock the system?

    Must have been two different screen washes that made gel. Heard of it before, never seen it personally.
     
  3. Terminal_Boy

    Sgarrista

    Joined: 13 Apr 2013

    Posts: 8,324

    Location: La France

    Interesting 1st post on a computer forum...
     
  4. Joe T

    Capodecina

    Joined: 1 Apr 2003

    Posts: 11,595

    Location: Northampton

    Legal advice over £200?
     
  5. WoodyUK

    Soldato

    Joined: 29 Dec 2009

    Posts: 6,501

    Motors is the second or third most popular sub-forum here in fairness so often comes up high in Googles.
     
  6. BigRazer93

    Mobster

    Joined: 24 Aug 2009

    Posts: 2,832

    I had the filter clogged on my e46.

    I just took the filter out cleaned it.. and overfilled the bottle with house pipe till it was all cleaned.

    200 to do this sounds high.
     
  7. ADT

    Wise Guy

    Joined: 12 Sep 2009

    Posts: 1,456

    Location: Hampshire

    +1 on this one. I did the same on my e46 it was simple but time consuming.

    In fact it was the first job I had to do on my e46
     
  8. Daaaavvveee

    Wise Guy

    Joined: 28 Nov 2015

    Posts: 1,298

    Location: Bishops Cleeve, UK

    I did the same on my Z4 coupe, hot water flushing through and kept using it until it was clean
     
  9. Joe T

    Capodecina

    Joined: 1 Apr 2003

    Posts: 11,595

    Location: Northampton

    I think my e46 had this issue too.
     
  10. jpaul

    Capodecina

    Joined: 1 Mar 2010

    Posts: 11,694

    Also bm - if it is bacterial you usually see black mold in the filler bottle - have added a dash of disinfectant in the past to fix that, after a flush, as already mentioned.

    when changing brands usuaully mix them in a jar, a bit, to see if they are compatible, and also run out the old at high dilution.
     
  11. kindai

    Soldato

    Joined: 9 Aug 2013

    Posts: 6,775

    Location: Bromsgrove

    Just get your elbows dirty and clean it out yourself jeez.
     
  12. Dis86

    Caporegime

    Joined: 23 Dec 2011

    Posts: 25,261

    Location: Northern England

  13. VincentHanna

    Capodecina

    Joined: 30 Jul 2013

    Posts: 21,847

    BMW approved screen wash?!

    What.
     
  14. Dis86

    Caporegime

    Joined: 23 Dec 2011

    Posts: 25,261

    Location: Northern England

    Yup. It's very good and smells awesome!
     
  15. acemastr

    Mobster

    Joined: 29 May 2010

    Posts: 4,713

    Location: Tampa, Florida

    Did same thing on my e46
     
  16. Joe T

    Capodecina

    Joined: 1 Apr 2003

    Posts: 11,595

    Location: Northampton

    Most brands have their own screenwash.
     
  17. Iqbal Mohammad

    Associate

    Joined: 1 Feb 2018

    Posts: 8

    Thanks everyone for replies
    Looks like previous owner may have done wrong mix but that kinda puts a question mark on "approved used car"
    Went to another BMW dealer and he quoted £40 less and also said they will usually do it for free if any car sold by them had similar problem in 6 months but the original dealer is saying they don't even cover this problem under warranty even for new car

    On the subject of cleaning myself, do I need to take out washer bottle by removing wheel and Wing cover?

    Any detailed step-by-step instructions will be much appreciated
     
  18. Iqbal Mohammad

    Associate

    Joined: 1 Feb 2018

    Posts: 8

    It is about consumer rights as BMW dealers seem to apply policy arbitrarily
     
  19. Pyscho_Si

    Wise Guy

    Joined: 30 Nov 2002

    Posts: 2,039

    Location: Bolton

    Had the same issue many years ago with my 1 series. Cost me a few £100 as I hadn’t been using BMW screenwash. Bought a big container of the stuff and that listed until I part exchanged the car.
     
  20. Entai

    Capo Crimine

    Joined: 28 Feb 2004

    Posts: 73,217


    You say it i was time consuming, at £80 - £90 an hour labour charges at some garages I have seen, and time consuming meaning couple hours work, plus parts, that could easy rack up close to a £200 bill.