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Lost connection

Discussion in 'Networks & Internet Connectivity' started by [email protected], 4 Jun 2010.

  1. [email protected]


    Joined: 8 Nov 2008

    Posts: 27,834


    I'm trying to help someone with a connectivity problem.

    She has a wireless network and the connection keeps going down. BT advised her to obtain a cable to allow to do some sort of resetting at their end. However, it did start working again but is very tempermental. Sometimes it can be sorted by turning the router on and off.

    Any ideas?
    She has had the router for about 4 years.

    Thanks folks. :)
    Last edited: 4 Jun 2010
  2. Beerbaron


    Joined: 28 Feb 2006

    Posts: 5,987

    Location: Beds

    what router is it?
    does she lose connection when she is cabled in to the router?
    have you tested another router/laptop?
  3. edscdk


    Joined: 17 Jul 2008

    Posts: 7,113

    change the wireless channel set it as far away from what it currently is as possible.

    when it does work does it have a full signal?

    the box's that beam TV round your house will mess up wireless..

    you could **cough** lie and say your router blew up they will probably send you another FoC... or try another router if yyou have a spare...
  4. Liquidfox


    Joined: 26 Sep 2007

    Posts: 4,120

    Location: Newcastle

    As has been said above:

    Changing the wireless channel
    Test another laptop/desktop on wireless
    Run on wires
    Try another router
  5. [email protected]


    Joined: 8 Nov 2008

    Posts: 27,834

    Thanks for the suggestions, I'll let her know what to try when I see her tomorrow.

    The router is a BT one. She hasn't yet obtained a cable. Unfortunately, networking is the area I am least proficient in so one or two of the questions I cannot now answer (I'm at home now). Thanks for the help, the idea about trying another router is a good one. Perhaps she can get one out of BT? :D