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Mac has committed suicide...

Discussion in 'Apple Hardware' started by box, 14 Sep 2012.

  1. box

    Wise Guy

    Joined: 20 Nov 2005

    Posts: 1,229

    Location: Bristol

    2 weeks out of a 3-year warranty ... it's no wonder some people think these things are timed!

    Late 2009 MBP 13". Trouble started yesterday morning. Opened the lid to wake it up and check emails etc ... I was greeted by a dialogue asking me to re-enter my Time Machine encryption password. I thought it was a bit odd, but nothing major. Everything seemed relatively normal until I realised nothing was actually responding. When I clicked on dock icons, they didn't bounce or even try to open. I couldn't drag windows around the screen. Nothing would do anything. Even the password I had just entered for Time Machine was still greyed out, not accepted nor refused. In fact, the only thing that would work was the Apple menu in the top left. I opened it and hit restart. It began to reboot, but ultimately froze. I did a hard shut down.

    To cut a long story short, it started up ok. However, my TM drive was corrupted (would not unlock) and so I erased that and restored from an TM image I had off-site. That was that sorted. But there were strings and strings of errors being generated in Console. Runtime corruption on my TM drive. Runtime corruption on Macintosh HD. Various other odd errors and problems. I ran a Disk Utility check on my boot drive, which highlighted 'file system errors'. Tried a repair, but this failed. Not looking good, but I've got a fresh backup at least. Thought it might be worth running Disk Utility from the ML recovery image to see if the repair had any more luck. It didn't. However, now the Mac won't boot at all. It gets to the grey apple screen, then a progress bar appears for about 30 seconds before it just powers itself off.

    What on earth has happened? Has my hard drive just died and taken down my backup drive with it? SMART readings for the boot drive are all ok. Really not a great time for this to happen. I just want to get things up and running again ASAP, but I do not want to simply erase and reinstall on a faulty HDD. Thoughts?

    To add, I've just done a memory upgrade to 8GB (about a week ago). Can't see why this would be causing these issues, but worth a mention!
  2. ubersonic


    Joined: 26 May 2009

    Posts: 21,037

    Do apple do that thing where you can still buy the extended warranty for up to 30 days after the warranty ends? or is that with 1yr warranty's? or another company? lol. Anyway my point was see if they will let you buy an extended warranty, then wait a few days and claim off it.
  3. hyper_piper45


    Joined: 12 Oct 2003

    Posts: 2,706

    Location: Leicester

    You cannot extend the 3 year coverage. However if you go in and explain your situation nicely they may well help you anyway.
  4. PaulyD


    Joined: 24 Mar 2008

    Posts: 4,635

    Location: High Wycombe

    Agreed. I would imagine they would still help you as you are just outside of the warranty period. Would be quite suprised if they didn't
  5. pingwing


    Joined: 9 Apr 2008

    Posts: 19,555

    Location: Bedford

    Yeah as above really, go into the apple store and ask for some help especially if it is so soon after the warranty period, they are usually very nice about about.
  6. Disco Boy


    Joined: 4 Aug 2009

    Posts: 5,311

    Location: London

    Tl;dr any further. But go and flutter your eyelashes in a few stores and you may be offered a free/reduced repair.
  7. KompuKare


    Joined: 31 Dec 2010

    Posts: 374

    So either way your data is good and backed up?

    Then download Parted Magic, burn it and run the included GSmartControl program (labeled 'Disk Health' on Parted Magic) and run its extended test.

    Alternatively you can go to HDD manufacturer's site and download their utility and burn that but gsmartcontrol is usually better. If that passes the drive is most likely good. There is a possibility that the SATA connection has worked lose or of course that the motherboard's going. But first try the easy stuff...

    Maybe an excuse to buy a SSD?
  8. AbsenceJam


    Joined: 2 Nov 2007

    Posts: 4,304

    I suspect your RAM is at fault (don't know why you didn't put that first), put in the old stuff and reset the PRAM and SMC.
  9. box

    Wise Guy

    Joined: 20 Nov 2005

    Posts: 1,229

    Location: Bristol

    It would seem we have a culprit!


    Thankfully still well within RMA period :)

    Now for the long process of doing a clean install. Shame there's no excuse for an SSD purchase just yet!