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Nearly-new Focus not quite as described

Discussion in 'Motors' started by rich_g85, 7 May 2006.

  1. rich_g85

    Wise Guy

    Joined: 12 Jun 2003

    Posts: 2,022

    Location: Either Tonbridge or Biggin Hill

    Hi all,
    I picked up my '54-plate Focus 2.0 TDCi Titanium on Thursday, very pleased with it indeed. The only problem is that we've just discovered that the CD player in the dash is the Sony-CD, not the Sony-6CD changer which the salesman told us it was (probably not completely his fault as he told us he was new), however:

    I am a little disappointed to say the least, the 6-disc changer in the dash was quite a nice bonus and to find out that it's not actually there is somewhat annoying.

    What comeback with the garage do I have? I can't just barge in and demand that they fit a Sony 6CD.... can I?! It was a Ford dealership if that makes any difference. Could threaten their head office with the Small Claims Court if I get nowhere with the franchise... "Goods sold not as described" etc

    Your thoughts?
     
  2. Rwac

    Wise Guy

    Joined: 12 Oct 2005

    Posts: 1,511

    Location: Surrey

    Being a main dealer, i'd say go in there and explain, and they should sort it out for you. If not bypass them and contact Ford Customer Services.
     
  3. Gaygle

    Capodecina

    Joined: 7 Nov 2004

    Posts: 15,035

    Location: East of England

    I think that you should just take it back to them and tell them that they made a mistake. They'll probably just recognise their mistake and give you one (if that is DEFINATELY what the guy said). You sure you didn't mishear the guy and he really said "you can have an optional 6cd changer" or summit?
     
  4. Joe T

    Capodecina

    Joined: 1 Apr 2003

    Posts: 11,626

    Location: Northampton

    I think you defintiely have a right to and talk to them about it.
     
  5. rich_g85

    Wise Guy

    Joined: 12 Jun 2003

    Posts: 2,022

    Location: Either Tonbridge or Biggin Hill

    Nope, didn't mis-hear- he said about 4 or 5 times that the car had the 6-disc changer in the dash.

    Will go and speak to them tomorrow.
     
  6. Kitchster_uk

    Soldato

    Joined: 18 Oct 2002

    Posts: 5,058

    Location: The remittance desk

    Just go back and CALMLY tell them the problem and I'm sure they'll sort it out for you mate.
     
  7. MuvverRussia

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 2,177

    Location: Cardiff/Coventry

    you've spent £Xk on the car- am I the only person who would research the spec etc myself rather than relying on what the sales guy said? Hell, a quick look on ford's website tells you its an MP3 unit instead of 6 disc changer...
     
  8. Foghorn Leghorn

    Wise Guy

    Joined: 5 Jul 2003

    Posts: 2,390

    Location: Cheshire

    Go back in and speak to the original sales guy and get him to restate that it has the 6 disc changer fitted. Then move on from there. (makes it difficult for him to deny it then).

    Fog
     
  9. Jonny ///M

    Capodecina

    Joined: 23 Nov 2004

    Posts: 10,198

    Thats what a ***** would do IMO. I hate it when customers come in and do that or come in and go mad. Just come in calm and you get what your after!!
     
  10. Muncher

    Soldato

    Joined: 17 Oct 2002

    Posts: 7,169

    Location: Ipswich

    Just say they can fit the 6cd changer or you will reject the car :)
     
  11. blueboy2001

    Mobster

    Joined: 18 Oct 2002

    Posts: 4,881

    I'm sure if you go back to the dealer they will swap the unit for the 6 CD. However bare in mind that the Sony single CD is MP3 compatible and the 6CD is not, so if you like MP3's in the car then you are probably better sticking with what you've got.

    I've got the 6CD in my Mondeo and have been looking for a reasonably priced Sony CD/MP3 as I would prefer the MP3 function.
     
  12. Kamerad

    Mobster

    Joined: 6 Jul 2003

    Posts: 2,543

    Swap with the OP then :p
     
  13. rich_g85

    Wise Guy

    Joined: 12 Jun 2003

    Posts: 2,022

    Location: Either Tonbridge or Biggin Hill

    OK, believe me when I say I researched, re-researched and re-re-researched the spec of every single model of the Focus range before I made my choice - I don't just go out and throw '£Xk' on a car I know nothing about.

    On the other hand, I had no reason to dis-believe what the salesman said as, considering he had only started with Yeovil Ford the previous week- he was extremely knowledgeable and got it absolutely spot-on on every other aspect of the car (which is why I'm not in the least bit cross about it). At the end of the day none of us are perfect and we all make mistakes.

    Now, I now have a tricky choice to make! Do I stick with a single-disc MP3 player or change to a 6-Disc audio player. Hmm!

    :)
     
  14. Nazbit

    Mobster

    Joined: 11 Dec 2004

    Posts: 3,864

    To be honest I would go back, not blame anyone, but simply say you bought the car after being informed it had a 6 CD player.

    The car they have given you does not have one, I would simply tell them to fit it or keep the car (empty threat). They will soon provide you with one :p

    At the end of the day, if you bought any other item and it didnt have the features you were told it did, you would take it back on the grounds that you were mis sold goods, no reason for a car to be any different.
     
  15. Chris1712

    Sgarrista

    Joined: 29 Jul 2004

    Posts: 9,222

    Location: Somerset

    tbh though, an MP3 CD headunit is, imo, infinetely better than a 6cd changer. You can easily fit 6 albums on one mp3 cd, and all nice tags and whatnot!
     
  16. Gaygle

    Capodecina

    Joined: 7 Nov 2004

    Posts: 15,035

    Location: East of England

    My god man, definately, 100% keep the MP3 cd. They are proper good, so easy to use and a million times better than the cd changer.
     
  17. Shootist

    Gangster

    Joined: 25 Apr 2006

    Posts: 100

    For sure keep the mp3 compatible unit. You won't be able to hear the difference between mp3's and CD audio in a car anyway, unless you put in squids loads of high end amp/speakers.
     
  18. Foghorn Leghorn

    Wise Guy

    Joined: 5 Jul 2003

    Posts: 2,390

    Location: Cheshire

    :confused:

    So what would you rather the OP do? Go and speak to the original sales guy and give him a chance to sort it out or go and speak to the first person you find who most likely wont know what you're talking about and wont give a monkeys either?

    Nobody mentioned going off on one, as you've said you rarely get what you want if you bawl someone out.


    Fog
     
    Last edited: 8 May 2006
  19. PeterNem

    Sgarrista

    Joined: 15 Feb 2003

    Posts: 8,320

    Location: NJ/NY, USA

    IMHO the MP3 headunit is more desirable than the 6disc changer.

    I'd certainly rather have it that the 6 disc changer. (note that the 6disc version will not play mp3s)
     
  20. axe

    Banned

    Joined: 1 May 2006

    Posts: 600

    I would rather have a MP3 then 6 CD you will get loads more on the MP3 CD then if you had 6 disks