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New ISP, slow connection, what to do next?

Discussion in 'Networks & Internet Connectivity' started by Andybtsn, 11 Oct 2009.

  1. Andybtsn

    Don

    Joined: 23 Oct 2005

    Posts: 41,299

    Location: North Yorkshire

    Hi All,

    After some advice. I cancelled my subscription with Sky broadband after a year with them, slow connection and an unreliable connection were my reasons. I'm in an area where our exchange is yet to be upgraded so the best package I can go for is 8mb.

    I opted for o2 Internet after some decent reviews and I get two months free and a reduced rate for havign an o2 mobile contract.

    Anyway, after a month with them I have found them just to be as poor as Sky in terms of speed, especially gaming wise I see a large amount of lag.

    The router I am using is a Netgear DG834GT (I was advised not to use the o2 jobby that came with the package)

    The router displays the following as my connection "speed", hope this can help.

    [​IMG]

    [​IMG]

    At first I thought on my Xbox 360 it might be wireless that was causing lag so I used a network cable for connection and no improvements.

    Just pinging www.localwebsite.com I get an average of around 170ms reply, I was told it should be around 50ms?!

    Not sure what to do next, first thing is to rule out that this might just be the best I can hope for? If not, what can o2 do? And lastly is there anything I can at home, try the o2 router for example, change microfilters etc etc?

    Any help greatly appreciated.
     
  2. marc2003

    Capodecina

    Joined: 6 Feb 2004

    Posts: 20,198

    Location: England

    sorry but you've been mis-informed. i don't know where you idea that o2 were any good - well at least for the non-LLU service you are on. their LLU service is excellent but their "normal" service - "o2 access" has always been poor. if you've been with them less than 30 days you might be able to get out with no penalty. i suggest doing that if you can.
     
  3. Andybtsn

    Don

    Joined: 23 Oct 2005

    Posts: 41,299

    Location: North Yorkshire

    So they are worse than the other 8mb ISP's, Sky, BT, etc? The reason? They haven't been any better than Sky but not worse neither which leads me to believe this is the best I can do for where I live.
     
  4. wij

    Wise Guy

    Joined: 27 Dec 2006

    Posts: 1,422

    Location: -

    Try an Enta reseller, likely be a damn sight better and certainly can't be any worse.

    Also Zen, AAISP and a few other business grade providers are certainly a cut above just about all the other BTW ISP's (and all the LLU ones tbqfh when it comes to quality of service and customer support) but you will pay a premium.
     
  5. wij

    Wise Guy

    Joined: 27 Dec 2006

    Posts: 1,422

    Location: -

    Oh, and if you're going to ping a website for a rough idea of latency try not using one based in the US, even I'm seeing 150Ms to that.

    Try using something fast, UK based and reliable OpenDNS IP's are often a good to try, as are things like the BBC.

    208.67.222.222
    208.67.220.220

    Code:
    Ping has started ...
    
    PING 208.67.222.222 (208.67.222.222): 56 data bytes
    64 bytes from 208.67.222.222: icmp_seq=0 ttl=54 time=15.089 ms
    64 bytes from 208.67.222.222: icmp_seq=1 ttl=54 time=14.579 ms
    64 bytes from 208.67.222.222: icmp_seq=2 ttl=54 time=14.220 ms
    64 bytes from 208.67.222.222: icmp_seq=3 ttl=54 time=16.279 ms
    64 bytes from 208.67.222.222: icmp_seq=4 ttl=54 time=16.322 ms
    
    --- 208.67.222.222 ping statistics ---
    5 packets transmitted, 5 packets received, 0% packet loss
    round-trip min/avg/max/stddev = 14.220/15.298/16.322/0.864 ms
    Code:
    Ping has started ...
    
    PING bbc.co.uk (212.58.224.138): 56 data bytes
    64 bytes from 212.58.224.138: icmp_seq=0 ttl=118 time=14.109 ms
    64 bytes from 212.58.224.138: icmp_seq=1 ttl=118 time=13.795 ms
    64 bytes from 212.58.224.138: icmp_seq=2 ttl=118 time=17.594 ms
    64 bytes from 212.58.224.138: icmp_seq=3 ttl=118 time=15.183 ms
    64 bytes from 212.58.224.138: icmp_seq=4 ttl=118 time=15.262 ms
    
    --- bbc.co.uk ping statistics ---
    5 packets transmitted, 5 packets received, 0% packet loss
    round-trip min/avg/max/stddev = 13.795/15.189/17.594/1.334 ms
     
    Last edited: 11 Oct 2009
  6. Andybtsn

    Don

    Joined: 23 Oct 2005

    Posts: 41,299

    Location: North Yorkshire

    Pinging them I get an average of about 40ms, didn't realise I'd put .com, silly me.

    I'll contact o2.
     
  7. tolien

    Caporegime

    Joined: 16 May 2003

    Posts: 25,368

    Location: ::1

    They're pretty poor for a BT Wholesale ISP but as said there are better.
    The reason: selling "unlimited" without charging the sort of money that you can keep adding bandwidth without going bust. That's why they're going to start using traffic management - so you should see some improvement soon if you're stuck.