Session Started with Agent (MYRA_SANGIL)
Goldy: " Dell XPS 13 arrived today. Started on the initial setup but it had blue screen error before finishing. Not laptop is stuck in 'Getting Started' screen."
Agent (MYRA_SANGIL): "Thank you for contacting Dell WorkStation Basic Warranty Support. My name is MYRA."
Agent (MYRA_SANGIL): "I'll be glad to assist you with this issue. Based on the record, it shows that it's XPS 13 9360 with service tag H0KTWF2 , is this the computer you need assistance with?"
Goldy: "Yes"
Agent (MYRA_SANGIL): "Thanks for confirming that."
Agent (MYRA_SANGIL): "I would like to help you further by pointing you to the right department where your concern will be best handled. For assistance with this, please contact the Dell Customer Care Department at (800) 624-9897. They are open from Monday – Friday, 8:00 am – 9"
Goldy: "That number is not recognised"
Goldy: "Are you sure its correct?"
Agent (MYRA_SANGIL): "Checking."
Goldy: "I am in UK"
Agent (MYRA_SANGIL): "I see."
Agent (MYRA_SANGIL): "Please contact Dell UK instead at 00-800-228-93355"
Agent (MYRA_SANGIL): "Would there be anything else I could help you at this time?"
Agent (MYRA_SANGIL): "By the way, you can always get support for your laptop, including diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums through Dell’s support page at www.dell.com/support . Thank you for choosing Dell. Have a great day!"
Bye :)