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No HE Applecare in store?

Discussion in 'Apple Hardware' started by Adrianr, 11 Sep 2009.

  1. Adrianr

    Soldato

    Joined: 3 Feb 2008

    Posts: 5,452

    MacBook Pro, I bought it on HE discount, 15% off in store. I was under the impression HE discount also gave me the extra 3 years AppleCare warranty included, but they seemed to have no knowledge of this in store (Trafford Centre) and wanted me to pay the extra £58. When I enquired if this was just for the extended phone support they said no, it's for phone and parts.

    Is there any way to check whether I have the extra warranty and they weren't just confused? If I don't i'l just take this back and order one from the HE store over the phone to be sure.
     
  2. FreeStream

    Capodecina

    Joined: 10 Apr 2004

    Posts: 13,347

    Extra £58 it seems is JUST for the 3 years telephone support.

    The MBP already has the 3 years hardware warranty if you phone applecare they should be able to confirm it :)

    Edit:

     
    Last edited: 11 Sep 2009
  3. VaderDSL

    Capodecina

    Joined: 18 Oct 2002

    Posts: 15,393

    Location: Manchester

    The issue is that the online/phone store if you buy either through the HE site or get the HE discount on the phone they offer the 3 year warranty without phone support, however the stores don't offer this which is why APP is so heavily discounted in stores.

    It's a real sticking point coming from someone who works in a store. It's a real head scratcher as why you get 3 years warranty through the HE site/phone yet have to pay £58 if you buy from the store.
     
  4. Maccy

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    Joined: 23 Nov 2004

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    Location: Herts

  5. Spyhop

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    Location: Cold waters

  6. Adrianr

    Soldato

    Joined: 3 Feb 2008

    Posts: 5,452

    Well I did just buy it about 30 minutes ago.. So I would be surprised if anything is online yet!

    Ahh ok, so I definitely don't have the full 3 years Applecare then? That's a bit daft. Guess it's going back!
     
  7. VaderDSL

    Capodecina

    Joined: 18 Oct 2002

    Posts: 15,393

    Location: Manchester

    I'd be very surprised! In fact I'd say 99% you won't have the 3 year warranty when bought from the store. Give Applecare a ring though to check it by all means.

    I'm trying to think of how it would get registered in store. Typically the APP has to be tied into the serial number, but saying that when the HE discount is applied theres a chance that once the sale goes through (which then automatically registers the bought date with Applecare) then the warranty is activated.

    I'll check myself when I'm back in work on Monday if you want to hold on for the moment?
     
  8. Adrianr

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    Joined: 3 Feb 2008

    Posts: 5,452

    Ah cheers mate. I'm at a wedding all weekend so can hold on till Monday no worries. Have a 14 day period in which to return it and it's all in the box etc anyway :)
     
  9. Maccy

    Commissario

    Joined: 23 Nov 2004

    Posts: 37,434

    Location: Herts

    Take it back and buy online, my advice to you.
     
  10. Adrianr

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    Joined: 3 Feb 2008

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    It's those damn Apple stores. They're too ******* shiny!
     
  11. FreeStream

    Capodecina

    Joined: 10 Apr 2004

    Posts: 13,347

    Phone up and check first...

    You will have to pay 10% stocking fee to giving it back btw...
     
  12. Adrianr

    Soldato

    Joined: 3 Feb 2008

    Posts: 5,452

    Really? I did mention bringing it back to the salesman in store if I could definitely get the 3 year cover online/over the phone and he said as long as it's within 14 days they'll take it straight back? Or is that just if it's been opened?

    To pay a 10% restocking fee it would be cheaper to just sell it brand new in box second hand and buy another :confused:

    Vader could you confirm this please? Tar :)
     
  13. Mundu

    Mobster

    Joined: 31 Aug 2004

    Posts: 4,627

    Location: SGC

    I wish I had taken my mac back now. I told the salesman I didn't want the applecare at the time. My own fault for assuming i would take it back until the last day and then decided to keep it! I guess a few stongly worded letters will do, along with the one stating why I was unable to provide originals receipts for my rebate.
     
  14. VaderDSL

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    Joined: 18 Oct 2002

    Posts: 15,393

    Location: Manchester

    Definitely no 10% restocking fee :)
     
  15. Adrianr

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    Joined: 3 Feb 2008

    Posts: 5,452

    Totally serves me right for being impatient to be honest! It's remarkably hard to just go "sod it i'l return it" and have to wait another week for another one now it's sat there ready to go. However at this moment in time it seems daft for me to throw away another 2 years warranty for the sake of a 15 minute drive and a phonecall. I'm already kicking myself for not buying one during the £145 ipod rebate offer.
     
  16. FreeStream

    Capodecina

    Joined: 10 Apr 2004

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    Learn something new everyday :p
     
  17. Huddy

    Hitman

    Joined: 17 Nov 2002

    Posts: 827

    I just tried entering the serial number of a mac mini purchased through HE online to check the warranty dates. Interestingly it only shows 1 years worth of warranty, so now I am wondering whether HE 3 year cover actually shows up via the warranty lookup on Apples site.

    Anyone else tried looking who purchased through Apple HE online?
     
  18. Gas Panic!

    Hitman

    Joined: 22 Jan 2006

    Posts: 926

    I know for a fact when you buy a Mac in store w/ the HE discount, the warranty is only active for the 1st year. Only the Applecare item on the receipt shows the warranty is valid for 3 years.
     
  19. unknowndomain

    Mobster

    Joined: 18 Apr 2004

    Posts: 2,613

    Location: Herne Hill, London

    Why don't you just buy it with the £58 APP in-store I think the phone service can be quite usful, I had issues with my Mighty mouse the other day, called them they are sending another, and means I don't have to go in to the store to get it done.
     
  20. Adrianr

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    Joined: 3 Feb 2008

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    I've always presumed phone support was for people who don't actually know what they're doing? This isn't my first Mac and i'm proficient in the use of OSX so the only thing i'm after is support if the physical hardware breaks, which on a laptop isn't something that can be solved over the phone. I'de rather not pay £58 something if I can get it for free obviously.

    Unless phone support is the only way you can order say, a courier to come pick up your computer and return it to you working a couple of days later? In Manchester I have two apple stores spitting distance so even this isn't required, but i'l be in Bournemouth as of Septembers end and the closest Apple store isn't quite so near.