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O2 - "You don't have a smartphone"!

Discussion in 'Mobile Phones & Tablets' started by stoofa, 8 Apr 2010.

  1. stoofa

    Capodecina

    Joined: 4 Mar 2003

    Posts: 12,144

    Location: Chatteris

    Just had the most amazing phone conversation with O2.
    My wife has a Nokia 5800.
    She used to be on a "Simplicity" tarrif and wanted to upgrade to "Simplicity for Smartphones 12 months"
    This way her £10 per month became £15 but she got unlimited data.

    "That tariff isn't available" is what the O2 woman said.
    But we said we were looking at that tariff on screen.
    "That tariff isn't available to you" is what she went on to say.
    We asked why not, we were told we didn't have a Smartphone.
    We explained we did, but no, O2 do not class this phone as a Smartphone and so we cannot have the Simplicity for Smartphone deal.

    We were livid and were going to leave there and then.
    Eventually we were sold Simplicity for iPhone 12 months which offers the same deal.
    So we cannot buy a "for Smartphone" tariff becuae O2 don't class the 5800 as a smartphone.
    Yet eventually they would sell us an iPhone tariff!!

    Absolutley unbelievable.
    It shouldn't matter what phone you have, if we want to buy this tariff we should be able to.
    Over half an hour spent on the phone over this - crazy!
     
  2. gam3r

    Mobster

    Joined: 20 Jun 2005

    Posts: 3,789

    Location: London..

    Idiots. Who the hell made that one up?!
     
  3. Begbie

    Capodecina

    Joined: 20 Oct 2004

    Posts: 24,918

    Location: ....

    Didn;t think the 5800 was a smartphone.
     
  4. DanH84

    Soldato

    Joined: 5 Aug 2004

    Posts: 6,812

    what a bunch of nonces. thank god mine is one of the old 1 month simplicity packs where it was just a bolt on you could choose.
     
  5. ejr22

    Hitman

    Joined: 29 Sep 2009

    Posts: 834

    It is slightly bonkers that they would have a tariff specifically for (by their definition) smartphones.

    The problem is that there is no industry-standard definition of a "smartphone".
     
  6. muon

    Capodecina

    Joined: 8 Nov 2006

    Posts: 20,122

    Location: London

    As the OP said, who cares what phone they have. A smartphone tariff can be ordered over the net with no proof of a smartphone. Absurd they won't let their own customer go onto the tariff.
     
  7. Zarf

    Mobster

    Joined: 11 Jul 2007

    Posts: 2,527

    I thought the whole point of Simplicity was that all they were selling you was a Sim card and you supply your own phone to put it in - how did they even know you had a Nokia 5800?
    Why not just phone up again, get connected to a different sales rep and claim you have an HTC Hero now or something? It's not like the Sim cares what phone you put it in.
     
  8. sid

    Soldato

    Joined: 9 Feb 2003

    Posts: 5,182

    Location: London

    I got that tariff without any questions being asked about my phone. I was upgrading as well if you were wondering

    sid
     
  9. -BA-

    Mobster

    Joined: 4 Sep 2005

    Posts: 2,794

    A classic, "The computer says no" event.
     
  10. gumbald

    Sgarrista

    Joined: 26 Aug 2006

    Posts: 9,728

    Location: 62.156684,-49.781113

    Should have lied about the phone. Called her a smartoperator.
     
  11. Airax

    Wise Guy

    Joined: 22 Feb 2004

    Posts: 1,382

    Location: London

    Thing is how do you define a smart phone? I'm looking at my S40 Nokia that lets me install 3rd party apps (java), lets me collect email, browse the web, twitter hell it even does multi-tasking (I can listen to music and still do other stuff). I wouldn't call it a smartphone though....
     
  12. kibblerok

    Soldato

    Joined: 21 Nov 2002

    Posts: 5,011

    Location: Manchester

    Yet you still bought the tariff with o2?

    If you're still willing to part your cash with them it cant be as much as a big deal as you're making out...
     
  13. stoofa

    Capodecina

    Joined: 4 Mar 2003

    Posts: 12,144

    Location: Chatteris

    My wife upgraded to what she was told over the phone was Simplicity 15 for Smartphones about 4 weeks ago.
    It wasn't until her first bill came in and she found she was still on Simplicity 15 and they had put an unlimited internet bolt-on on her account instead.
    Wasn't a major difference in price, however it was more expensive and not what she had asked for or apparently been sold.

    Although I'm sure she could have eventually argued that she was mis-sold the deal and could she have her PAC code, she's never had a reception issue with O2.
    Moving networks can be a general pain - one not required if the telco is willing to sort the issue out.

    I see too many people jumping ship at the first sign of trouble.
    Yes this issue was unbelievable.
    Yes it's an issue that never should have arrisen.
    Yes it was an issue that got my wifes back up more than me.

    But at the end of the day she now has the tariff she wanted and hasn't got to go through the hassle of moving to another network.
     
  14. Oj2k4

    Hitman

    Joined: 30 May 2004

    Posts: 549

    Location: Glasgow, Scotland

    The Nokia 5800 has so many features, why shouldn't it be classed as a smartphone? Wifi, 3g, email, video, apps, camera...features are endless in the phone and I've had it over a year and its still great!
     
  15. Django x2

    Capodecina

    Joined: 28 Sep 2008

    Posts: 13,620

    Location: Britain

    5800 isnt a smart phone. Never has it been classed as one, never has it been sold as one, never will it be one.

    It's an ok phone, very ok in fact, but far from smart
     
  16. muon

    Capodecina

    Joined: 8 Nov 2006

    Posts: 20,122

    Location: London

    If the 5800 isn't a smartphone, then the N95/N96/N97 aren't smart phones. While there is no proper definition, it has to be if there is to be consistency on what people call the other phones.

    I think its safe to call all most S60 3rd edition phones and all 5th edition phones, smartphones.

    http://en.wikipedia.org/wiki/S60_platform#S60_versions_and_supported_devices

    Even for 2nd edition phones, the N70 for example was very much a smartphone.
     
    Last edited: 11 Apr 2010
  17. PermaBanned

    Capodecina

    Joined: 7 Jul 2009

    Posts: 16,239

    Location: Newcastle/Aberdeen

    It has all the hardware capabilities of a definitive smartphone, Wifi, 3G, GPS, Touch Screen etc. It even has an old ARM11 chip. So what are you debating? The software? Symbian may not be the most user friendly but as far as i remember S60 was designed to run on smartphones?
     
  18. Bursar

    Gangster

    Joined: 26 Mar 2010

    Posts: 242

    OK, so why not? What would you class as a smartphone? Just curious as I have a 5800 too, and would have labelled it a smartphone.
     
  19. Aod

    Sgarrista

    Joined: 7 Oct 2004

    Posts: 8,675

    Location: London

    the 5800 runs S60v5 - a smartphone Operating system. it allows the concurrent running of as many apps as you like, memory permitting.

    the 5800 IS most definitely a smartphone.
     
  20. aaron

    Wise Guy

    Joined: 20 Nov 2008

    Posts: 1,040

    to the op, i work for o2 and tbh the adviser you spoke to just sounds like a complete nonce. Anybody can get the £5 smartphone bolt on and i dont get what she was on about. In fact just today i did the exact same tariff for someone as the one you requested :s i just dont get why she allowed you to go for the iphone one anyway when the iphone one is specifically for the iphone! Its not like its any more difficult for them on there end.