Vidahost needed a nudge on Twitter friend me for them to respond to my support ticket last week. Granted the problem got fixed but I feel like if it wasn't for me nudging it might never have got looked at. The only other thing I can complain about with them is the initial load time. From me entering the address of a site, to the site starting to load seems quite long. The DNS request is taking up to the beat part of 2/3 seconds. I might need to move to a dedicated WordPress hosting company.