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OC(UK) Host Review :-)

Discussion in 'HTML, Graphics & Programming' started by Adz, 8 May 2005.

  1. superleeds27

    Wise Guy

    Joined: 28 Nov 2011

    Posts: 1,210

    Vidahost needed a nudge on Twitter friend me for them to respond to my support ticket last week. Granted the problem got fixed but I feel like if it wasn't for me nudging it might never have got looked at.

    The only other thing I can complain about with them is the initial load time. From me entering the address of a site, to the site starting to load seems quite long. The DNS request is taking up to the beat part of 2/3 seconds.

    I might need to move to a dedicated WordPress hosting company.
     
  2. this_is_gav

    Soldato

    Joined: 17 Oct 2005

    Posts: 5,615

    Location: Northumberland

    I felt the same with Wordpress on TSOHost's (obviously Vidahost's sister firm) 'Optimised UK WordPress Hosting' - like you I even moved from Vidahost for it, yet it was just slow in different ways instead.

    I moved to Krystal a few months back, and while there were a few niggles getting going, it's been far smoother and the speed of everything is on another level (uploading, processing uploaded media, extracting/compressing archives and site loading). My only real complaint was that the documentation was fairly poor to begin with and the support only seems to be active during UK hours (which isn't a complaint as such, but caused initial concerns with a problem I had working overnight).

    Since those initial issues things have been smooth and fast.
     
  3. superleeds27

    Wise Guy

    Joined: 28 Nov 2011

    Posts: 1,210

    I've just had a look at Krystal, it might be that I shift my two websites over to them.

    Don't get me wrong, vidahost seem fine but it's that page loading speed. Pingdom tools and GtMetrix report a slow DNS request. (If it wasn't for the slow DNS request my site would load in ms)
     
  4. superleeds27

    Wise Guy

    Joined: 28 Nov 2011

    Posts: 1,210

    Anyone had any experience or know of anyone who's used Siteground before?
     
  5. Zaphan58

    Wise Guy

    Joined: 30 Nov 2003

    Posts: 1,541

    I've used TSO for years for personal projects and found them to be great. Was about to take out a managed VPS with them for work so had a quick read of recent reviews... Seems they've gone down the crapper. :( Anyone able to recommend a VPS host with good support?

    We have a other server with United Hosting who's support used to be not so good, but in all fairness they've been very good the last year or so. So might end up using them again if there's nothing better.
     
  6. superleeds27

    Wise Guy

    Joined: 28 Nov 2011

    Posts: 1,210

    Maybe worth looking at Krystal!
     
  7. AHarvey

    Sgarrista

    Joined: 6 Mar 2008

    Posts: 9,996

    Location: Stoke area

    Just had an email from Vidahost, due to inflation and a weaker pound they are making a one-off adjustment, the price will increase for my package from £59.00 to £70.80 (Annually) All prices exclude VAT if applicable.

    Can't say I am overly thrilled by it, i don't use it enough but it was always a cheapish option but I'm on their older systems because they couldn't upgrade the server I am, they did move me but it caused all sorts of issues with links and logins as everything points at the old one and not the new one.
     
  8. Steeps

    Soldato

    Joined: 8 Nov 2003

    Posts: 5,215

    Location: Bedfordshire

    I pay mine triennially and they have hiked the price up a lot, my last invoice was £141 inc VAT, now they want £254.88 for the same service. I will be moving away when it expires next May.

    Just checked all my invoices, it has doubled in 6 years.
     
  9. leezer3

    Mobster

    Joined: 18 Jan 2006

    Posts: 2,946

    Location: Norwich

    One-off adjustment due to inflation etc. my foot.....

    They've been bought out, and the chickens are coming home to roost.

    Highly unimpressed, actively looking to move as opposed to just grumbling now.
    I'd don't mind so much a small increase now and then, but a massive hike (25% odd in my case) is taking the mick.
     
  10. AHarvey

    Sgarrista

    Joined: 6 Mar 2008

    Posts: 9,996

    Location: Stoke area

    any suggestions on who to try? TSO and Vida have always been the top ones on here, with me hopefully moving jobs soon I don't think I stand much chance of getting a personal Azure account from my current job.
     
  11. Steeps

    Soldato

    Joined: 8 Nov 2003

    Posts: 5,215

    Location: Bedfordshire

    I'm probably going to give krystal a try, paying what I am now for the same package I was on, might even upgrade to the unlimited storage one and risk backing up some data to it.
     
  12. superleeds27

    Wise Guy

    Joined: 28 Nov 2011

    Posts: 1,210

    Krystal have been fine for me over the last few months. I'm currently on their lowest package, but will probably move up soon once i get a few more sites under my belt.
     
  13. Mark M

    Mobster

    Joined: 6 Jan 2006

    Posts: 3,200

    Location: Newcastle upon Tyne

    Just reading through the last few pages of this thread and is the general concensus to give TSO/Vida a miss now? Ive got 3 sites with them and touchwood none have had any problems but I need to register 2 more in the very near future.
     
  14. Azza

    Caporegime

    Joined: 6 Dec 2005

    Posts: 35,581

    Location: Birmingham


    Sent you a message via trust. :)
     
  15. Solus

    Hitman

    Joined: 5 Oct 2006

    Posts: 850

    Location: Cardiff

    Finding TSOHOST so frustrating, majority of the time I get sub 1 second load times but i'd say 25% of the time I try to click a wordpress admin panel link i'm waiitng over 10 seconds.

    They've moved my database server twice and it's still the same. I've been fobbed off with trying to "optimize" my wordpress installation, even though I've done this myself and have an "A" rating on pingdom.

    Performance grade
    A 90

    Load time
    10.29 s

    Faster than
    13 %
    of tested sites

    Page size
    805.5 kB

    Requests
    36

    Tested from
    Stockholm
    on Jul 11 at 18:40

    See the sort of stuff i'm talking about, all gets fobbed off as "acceptable peak load" on shared servers. Guess they're piling them high now.
     
  16. no idea what

    Capodecina

    Joined: 5 Oct 2009

    Posts: 10,193

    Location: Lincolnshire

    I've been with Krystal Hosting for about 18 months now, and really cannot fault them one bit.
     
  17. Solus

    Hitman

    Joined: 5 Oct 2006

    Posts: 850

    Location: Cardiff

    I've read a mixture of reviews. Do you use WordPress?
     
  18. Dup

    Capodecina

    Joined: 10 Mar 2006

    Posts: 10,224

    Location: East Lancs

    I have a reseller account whit Krystal. Just moved my personal hosting over to it from Vidahost. Their support team helped me mirror the IMAP mailboxes. Absolutely superb response from them, very easy to deal with. Much preferring the WHM/Cpanel vs Vidahost Cloud hosting too.

    So far so good, got 3 customer sites up there now all working fine and some more to transfer from my late fathers old Westhost reseller account and then I'll be with them fully.

    I am not a WordPress user however. I don't want my websites getting STDs.
     
  19. Solus

    Hitman

    Joined: 5 Oct 2006

    Posts: 850

    Location: Cardiff

    Do you mind trusting me the urls? Just want to rate on performance
     
  20. superleeds27

    Wise Guy

    Joined: 28 Nov 2011

    Posts: 1,210

    Anyone here using CDN's?

    Krystal offer three months free, I'm tempted to take the plunge just to see how better my site performs with it.