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OcUK Customers please read

Discussion in 'Graphics Cards' started by Spie, 3 Aug 2006.

  1. Spie

    Godfather

    Joined: 17 Oct 2002

    Posts: 13,055

    As some of you may know summer is the quietest time of the year in the PC business. Warm weather, barbeques and holidays all mean buying hardware isn't foremost in people's minds.

    This year is no different, except for OcUK. Right now we are in the middle of a big boom period, for various reasons, but this is also the time of year most staff members take their holidays. Our priority always has and always will be getting your orders out the door and this we are doing. It does mean however that something has to give and that means our phone lines are not staffed to the level we would like.

    We've been busy recruiting all week and expect the situaton to ease next week. In the meantime please accept my apologies if you don't get through as quickly as usual and thank you for your support.
     
  2. Luke

    Soldato

    Joined: 19 Jul 2005

    Posts: 7,051

    Location: S. Yorkshire

    I had to wait about 10 minutes to get through at lunchtime today. But when I got through, the service was good as usual.
    I don't mind waiting a little longer to get through, so long as the customer service standards don't slip.
     
  3. Naffa

    Capodecina

    Joined: 4 Sep 2005

    Posts: 11,455

    Location: Bristol

    Understandable really.. But none of my products from OcUK have ever failed... So I'm not expecting to need to call. ;)
     
  4. Sin_Chase

    Capodecina

    Joined: 13 Jan 2004

    Posts: 20,576

    Ah, explains why my order has not gone out the door all week :p

    Will have to wait untill next weekend to play >_<
     
  5. Angilion

    Man of Honour

    Joined: 5 Dec 2003

    Posts: 18,753

    Location: Just to the left of my PC

    I remember how the phone system used to be (it was hardly worth trying to phone), so I'm sure it's still far better even with staff on holiday.