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On Vodafone? Then cancel your contract without a penalty.

Discussion in 'Mobile Phones & Tablets' started by scoopex, 16 Jun 2015.

  1. scoopex

    Wise Guy

    Joined: 15 Nov 2002

    Posts: 1,803

    There are important pricing changes happening this summer.

    You’ll be aware that Ofcom is changing the way service numbers (also known as non-geographic numbers) are charged, to bring more pricing transparency for mobile phone customers. For more information on these changes visit our UK calling page

    Excess charges from 10 August
    In an effort to make similar improvements to our own pricing, we’re simplifying our excess charges. These charges – also known as out of bundle charges – are what you’ll pay if you exceed your monthly allowance, or if you don’t have a monthly allowance.

    From 10 August 2015, there’ll be a single price of 37.5p (excluding VAT) a minute for the following plans:

    4G Red, Red, Red+, Red Business, Essentials, Your Plan Small Business, Business Single plans, Your Plan, Standard Bundle, Red Bundle, Red Value Bundle, Business Premier and One Net Express Single plans.

    Last edited: 16 Jun 2015
  2. uvarvu


    Joined: 29 Apr 2004

    Posts: 4,127

    Location: Bath

  3. nightrider1470


    Joined: 25 May 2011

    Posts: 3,300

    So can I cancel on Vodafone?
  4. spoffle


    Joined: 4 Jul 2012

    Posts: 16,585

    This isn't really about the change, it's an opportunity for people to cancel their contracts without penalty.

    If I had a Vodaphone contract, I'd cancel it and go SIM only.
  5. Drake5


    Joined: 12 Dec 2005

    Posts: 13,030

    Does this effect new customers to ?

    How exactly would it work - You just give them 30 days cancellation notice and send your device back? You also have to pay the remainder of your contract you just don't pay any early termination?
  6. PapaLazaru


    Joined: 23 Dec 2009

    Posts: 17,749

    Location: RG8

    This is the same for every mobile and fixed line / isp provider.
  7. robfosters

    Haby Birtdoy

    Joined: 1 Dec 2010

    Posts: 36,070

    Location: Welling, London

    Most contracts include the price of a phone, so I'd assume you would be billed for the remainder of the balance left on it?
  8. chanjy


    Joined: 14 Dec 2003

    Posts: 4,456

    I'd like to do this and cancel but the page states...

    What if I am a Vodafone customer but haven't received that communication, or a link to that page? :confused:
  9. -Mike-


    Joined: 22 Dec 2002

    Posts: 10,166

    Location: Minehead

    Where is the cancellation page?
  10. meandu229

    Wise Guy

    Joined: 16 Apr 2007

    Posts: 2,080

  11. chanjy


    Joined: 14 Dec 2003

    Posts: 4,456

    Talking about text on the link provided in the OP.

    I haven't been sent any links to that page so I can't see how I would have received that notice saying that I can cancel.
  12. Rusty!

    Wise Guy

    Joined: 17 Nov 2011

    Posts: 1,286

    Location: Pompey

    Nope, your tariff is only for the air time, the handset is an inducement.
  13. robnut

    Wise Guy

    Joined: 12 Jul 2005

    Posts: 1,416

    Location: Dursley

    Rang em up to question, guy said I aint eligible as I don't go outside of my allowance.
  14. Dale V


    Joined: 14 May 2004

    Posts: 2,618

    any more info on this? i cant find any info on vodafone, my googling sucks also.
  15. Mattus


    Joined: 30 Sep 2003

    Posts: 10,911

    Location: London

    Sounds like you're being had there! They're giving people the chance to cancel because they're changing the terms of the contract. That has nothing to do with whether you've gone outside the allowance in the past. What if you want to in the future?
  16. flexo786

    Wise Guy

    Joined: 9 May 2007

    Posts: 1,061

    my brother was told the same when he rang up to cancel
  17. Skeeter


    Joined: 8 Mar 2007

    Posts: 37,147

    Location: Surrey

    Yeah the OP has kind of skirted around the point. You can cancel your contract if your provider changes the terms of your contract and gives you less than a certain amount of days notice (90 or something?). The law means if they do this you can cancel without penalty.

    This new ruling obviously means they are doing that. Vodafone are just being open about your ability to cancel.

    Edit: actually, it may be a rule regarding price increases above RPI inflation. Either way, they are changing the contracts in a way that requires them to let you cancel.

    Don't phone up, write to them.
  18. robnut

    Wise Guy

    Joined: 12 Jul 2005

    Posts: 1,416

    Location: Dursley

    Going to send them a letter and see how it goes.
  19. Dale V


    Joined: 14 May 2004

    Posts: 2,618

    i just phoned and they basically wondered wtf i was on about!?
  20. jrodga2k5


    Joined: 28 Oct 2005

    Posts: 8,795

    Location: Scotland

    I'm just going to send them a letter, always get nowhere over the phone with Vodafone.