On Vodafone? Then cancel your contract without a penalty.
- Thread starter scoopex
- Start date
Soldato
- Joined
- 19 May 2005
- Posts
- 6,891
I've not heard anything back.
Associate
I just noticed i have recived the txt telling me i can cancle good riddence not been happy with vodafone for awhile
Surely if you ever ring 0845's then your bill will go up as its 45p a minute plus the service charge from the 10th August?
You don't need to go over your allowance.
Edit: I've just looked at my last few bills, this is going to cost me about £20 a month more, that is insanity!
You don't need to go over your allowance.
Edit: I've just looked at my last few bills, this is going to cost me about £20 a month more, that is insanity!
Last edited:
Soldato
0845 isn't allowed now for support lines, all UK companies have to offer 03x so by and large 0845 will be phased out with the exception of naughty companies who don't stick to the law or companies that do other activities by 0845. As 03x is included in minutes and 08x is now completely free the vast majority of people should see bills go down.
Has the companies you called done the switch yet?
No, one of them is my workplace. My bill for last month would be 15.4% higher under new pricing.
Soldato
The Consumer Contracts Regulations 2013 came into act in... 2014 so I assume the number is not for support? I guess give it a shot but as this change to 0845 is coming under the Non-geo services review (http://stakeholders.ofcom.org.uk/telecoms/policy/non-geo-call-services/) it might not be covered by the url (all telco's; fixed, IP and mobile had to move to this). If you're calling your own place of work under business hours is there a workaround? can you just call internally? Most company PBXs have this setup if you have desk phones.
Damn customer support.
Just spent 3 hrs 40 mins in live chat.
I have gone from last week that they got my letter, i qualify and my phone will be cancelled on the 30th. Nothing happened at the weekend so I contact them
1. They didnt get my letter - proved that they did
2. My letter wasnt received in time as I only had 30 days - text said by 10th august. Okay they accept that
3. Ill put you through to cancellations and they can action it - no we cant, u need customer services in your case
4 Back to them. Go through everything again. Now say I do not qualify. Why? Dont know but I should have got a letter sent 13th August saying that I didnt. Show them two chats after that date confirming I did qualify and i will be disconnected on 30th. Pass me onto somebody who can deal with it.
5. Go through everything again. Agaisn states I do not qualify as there will be no impact as I do not make any calls out of my alloanance. Point out to them I make loads of 08 calls and get charge £10 to £40 per month for these so can I have that refunded then? Get passed onto somebody who can answer why it says I dont qualify. (ask them why i have been told twice before that I do, and they said they dont know)
6 final specialist. Wants confirmation of my letter, supply info. Then he says that its out of the 30 days time limit, tough luck, they did point this out at the time they sent the text that customers only had 30 days to reply. I come back with the link which just says by 10th August. We move on. I ask why i dont qualify. He says the system says I dont. Again I ask why and send him my last two bills. He says last bill for July doesnt count as it was after I sent my letter. Point is that its still before the increases. Says I need to have spent over £10 per month on 08 numbers for me to qualify for the 10% increase (he cant explain how the £10 comes about) .Eventually gets him to admit that my usage does qualify and allows me to cancel at no cost but I have fallen foul of the 30 days from my text rule. Asks manager for a second opinion. He agrees. Case closed. Sorry.
SO what are my options now?
I sent the letter before 10th AUgust and can prove it.
I qualify as I am heavily affected and will see my bills rise by 10 to 20% per month.
I have chat records with 3 seperate advisers now who all confirm that my letter was received and that i qualify.
Is it worth writing to Vodafone again or should I approach ofcom?
Just spent 3 hrs 40 mins in live chat.
I have gone from last week that they got my letter, i qualify and my phone will be cancelled on the 30th. Nothing happened at the weekend so I contact them
1. They didnt get my letter - proved that they did
2. My letter wasnt received in time as I only had 30 days - text said by 10th august. Okay they accept that
3. Ill put you through to cancellations and they can action it - no we cant, u need customer services in your case
4 Back to them. Go through everything again. Now say I do not qualify. Why? Dont know but I should have got a letter sent 13th August saying that I didnt. Show them two chats after that date confirming I did qualify and i will be disconnected on 30th. Pass me onto somebody who can deal with it.
5. Go through everything again. Agaisn states I do not qualify as there will be no impact as I do not make any calls out of my alloanance. Point out to them I make loads of 08 calls and get charge £10 to £40 per month for these so can I have that refunded then? Get passed onto somebody who can answer why it says I dont qualify. (ask them why i have been told twice before that I do, and they said they dont know)
6 final specialist. Wants confirmation of my letter, supply info. Then he says that its out of the 30 days time limit, tough luck, they did point this out at the time they sent the text that customers only had 30 days to reply. I come back with the link which just says by 10th August. We move on. I ask why i dont qualify. He says the system says I dont. Again I ask why and send him my last two bills. He says last bill for July doesnt count as it was after I sent my letter. Point is that its still before the increases. Says I need to have spent over £10 per month on 08 numbers for me to qualify for the 10% increase (he cant explain how the £10 comes about) .Eventually gets him to admit that my usage does qualify and allows me to cancel at no cost but I have fallen foul of the 30 days from my text rule. Asks manager for a second opinion. He agrees. Case closed. Sorry.
SO what are my options now?
I sent the letter before 10th AUgust and can prove it.
I qualify as I am heavily affected and will see my bills rise by 10 to 20% per month.
I have chat records with 3 seperate advisers now who all confirm that my letter was received and that i qualify.
Is it worth writing to Vodafone again or should I approach ofcom?
Last edited:
Soldato
Email the CEO then Ofcom.
Vodafone are a disgrace.
Vodafone are a disgrace.
You got his address?
Cheers. Strongly worded email with transcripts of all my live chats going off tonight.
Ill be so glad when im not with vodafone any longer.
What a waste of three and half hours today.
Glad i didnt get my new contract like my gf told me I should have done so it would be ready for the PAC code.
Soldato
I had issues with that team. Got a string of excuses as to why I had poor data coverage which eventually stooped as low as 'we can't guarantee the phone will work ANYWHERE due to the nature of the technology.
Right ok
Associate
- Joined
- 2 Aug 2016
- Posts
- 10
Has anyone been issued a deadlock letter by vodafone at any point with a complaint? I have been in dispute regarding a contract which i have reported to the ombudsman. Still waiting to hear back and it doesnt seem to be moving! Anyone have any idea how long the ombudsman actually take on average to deal with an issue?