What are the guidelines for the distance selling thing again? I've ordered an AV rack which i've had delivered. i put the frame up to find that it's way too big for our lounge. It's not been used and i've only taken it out of the packaging to see how it looks. There's nothing on the site to say about returns or a restocking charge yet they want a minimum of 15% to restock it! i thought i had 7 days in which i could return it for a full refund?