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Order not delivered, placed 1 week ago. Is this usual?

Discussion in 'General Discussion' started by Dave03Irl, 4 May 2020.

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  1. Dave03Irl

    Associate

    Joined: 4 May 2020

    Posts: 11

    Hi,
    This is my first time placing an order with OverClockers UK.

    I normally shop at **No competitor naming please** who are very quick and have great customer service.

    When I placed the order, I received an email from OverClockers... and that is the last I have heard from them.

    I paid by Paypal, and the money has already been debited.

    Order placed 26th April and it is now 4th May.

    Not even an email to update that there might be some delay.

    Seems like very bad customer service.

    No email to contact. So I sent one of those WebNotes and see that it was rejected because it could not find the OC Order number. I included this in the subject of the Web Note.

    So I have just placed another webnote with just the OC Order number in the subject and nothing else.

    Is this a reputable company?

    Best Wishes,
    Dave
     
    Last edited by a moderator: 4 May 2020
  2. Robert

    Capodecina

    Joined: 20 Oct 2002

    Posts: 15,039

    Location: North West

    Pandemic.
     
  3. Josh

    Capodecina

    Joined: 23 Oct 2013

    Posts: 10,091

    Location: Surrey

    Could always adult up and telephone them, I know speaking to a IRL human can be difficult but their CS is usually spot on - I'm sure it will all get sorted out.
     
  4. Dave03Irl

    Associate

    Joined: 4 May 2020

    Posts: 11

    Not even an email?

    I actually ordered this Elgato HD60S+ Capture/Recorder Device so I can have good quality video
    with our own customers during the pandemic.

    Seems like very bad service not to even send an email.
     
  5. Peter UK

    Gangster

    Joined: 19 Oct 2010

    Posts: 100

    Was the item you ordered in stock? Doesn't look like it is now at least.
     
  6. Dave03Irl

    Associate

    Joined: 4 May 2020

    Posts: 11

    I tried phoning them... said it was outside normal hours. Money was debited straight away when I placed the order.
     
  7. Dave03Irl

    Associate

    Joined: 4 May 2020

    Posts: 11

    When I placed the order it said it was in stock. That was why I placed it. I could have placed it on Amazon UK but they said they would not have it in stock until 3rd May. But I needed it urgently ... last week.
     
  8. Peter UK

    Gangster

    Joined: 19 Oct 2010

    Posts: 100

    Did it say 1 in stock or anything? The site only seems to update stock levels on the front-end periodically so I guess it's possible someone got an order in before you and sniped the last one and now your order is waiting on stock delivery.
     
  9. Surveyor

    Capodecina

    Joined: 5 Sep 2010

    Posts: 22,586

  10. Maccy

    Commissario

    Joined: 23 Nov 2004

    Posts: 37,013

    Location: Herts

    @Dave03Irl as above, post in the Customer Service section and include your order number, they'll give you a response.
     
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