PC Won't Shut Down

MattDX · 4 Apr 2020 at 20:30

Hey - I'm having a recent issue where my PC won't shut down or restart. The graphics card shuts down as the monitors lose signal and I hear the hard disks spining down. However any RGB in the case (including RAM) and all the fans stay active. I have to hold the power button to power down after that.

Any suggestions / advice?

Django x2 · 4 Apr 2020 at 21:41

Hybrid sleep / Fast start.

As a test, press and hold the Shift key whilst clicking on Shutdown (or restart) but the real test is Shutdown as then you'll know it's off.

If that works, post back and we'll look at the options.

MattDX · 4 Apr 2020 at 22:16

Nope that did nothing - tried a shutdown.

Django x2 · 5 Apr 2020 at 07:32

MattDX said:
Nope that did nothing - tried a shutdown.

You held the shift key down whilst clicking shutdown and continued to hold the shift key down?

Oh, forgot to ask as you don't mention, is this Win10?

MattDX · 5 Apr 2020 at 12:01

Yep it's win10. Tried it twice - second time a troubleshooting menu appeared and I selected Power Off and that still hung. Should I have selected another option?

TbirdX · 22 May 2020 at 13:21

Curious, just to revive this but did you get to the bottom of it?

I had a similar issue which turned out to be a faulty GPU. Exactly as you describe, wouldn't shut down or restart, swapped out the GPU and all was as it should be.

FatRakoon · 30 May 2020 at 14:41

Mine keeps starting back up ramdomly.
It sometimes shutsdown and restarts straight away and sometimes it does not, but I can leave it off and then eventually after a random length of time, I will go and the there!
Sometimes Its kind of hung just after it displays the PRESS DEL FOR BIOS, it seems to hang there or it gets to the desktop.
Sometimes it fails 3 times and goes into the BIOS anyway and then it starts up normally.
Irritiating thing but when its running, its flawless.

I leave it on 24/7 so its not really annoyed me too much.

On the Faulty GPU point, I have tried batter cards, both ATI and nVidia and they all have some issue. But right now, I am using old ATI 7770 cards and its flawless. It could be that the GFX slot is playing up, cos those cards work great in other PCs.

MattDX · 21 Oct 2020 at 20:12

TbirdX said:
Curious, just to revive this but did you get to the bottom of it?

I had a similar issue which turned out to be a faulty GPU. Exactly as you describe, wouldn't shut down or restart, swapped out the GPU and all was as it should be.

Oh blimey - I guess we’ll find out at 3070 launch!