hi, I've had my d500 almost a year now, and I've had a 2 year contract with Orange with insurance. But as I'm going to be getting my own place soon, I can't afford to pay the £35 a month + calling costs, my contract runs out late Feb, so I will be cancelling then. My phone since Sept/October time has had a strange glitch, the screen sometimes goes white, has inverted colours and once or twice had the mirrored effect. Now it goes through phases of doing it over 20 times a day, and sometimes not for ages... But to solve the problem I just keep either turning my phone on/off, or removing the battery - but this doesnt always solve the problem (i usually have to blow down the back of the slider or hit it against my had once or twice). Anyway, I call Orange, hoping for a possible phone insurance claim (been paying it for almost 2 years now), but because on their terms it doesn't effect the mobile phone's usability and that it can also be resolved by taking the battery out and blowing down the back of the phone - they will not replace it. But, wouldn't you say the problem does effect the usability of my phone? Sometimes it can take up to an hour to get it back to normal, using the means described above. I do want to make a claim, but they say I can't... It isn't usable while I have the problem occuring, and I need it to be working 100%... What can I do? How can I possibly claim so get a replacement phone? I'm just annoyed considering I've paid insurance every month, never claimed ever before and now they say I can't, because its 'usable'. Pathetic tbh. Anyone got any idea's what I can do?