Having major hassle trying to setup an RMA for a faulty Spinpoint F1 1Tb. The original vendor (unnamed as per rules but they're Manchester based and advertise 'superspecials' - be very wary!) has directed me to rexo.co.uk. In turn rexo direct me to Samsung's global site to check the warranty info, I then get a message 'out of service area'. Rexo reply, we won't touch it as it was obtained outside the UK. Obviously this isn't true. Back to vendor, they are now totally ignoring me. Contacted Samsung direct, turns out drive was a grey import from Hong Kong, hence the problem. Samsung suggest the vendor must sort this out. I vaguely know this advice is right - especially as the drive is under a year old - but does anyone know the actual legal chapter and verse I can whack them round the head with? Cheers.