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Problem RMAing Samsung drive - anyone know the law?

Discussion in 'Storage Drives' started by marktime, 25 Sep 2009.

  1. marktime

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,195

    Location: Warwickshire

    Having major hassle trying to setup an RMA for a faulty Spinpoint F1 1Tb. The original vendor (unnamed as per rules but they're Manchester based and advertise 'superspecials' - be very wary!) has directed me to rexo.co.uk.

    In turn rexo direct me to Samsung's global site to check the warranty info, I then get a message 'out of service area'. Rexo reply, we won't touch it as it was obtained outside the UK. Obviously this isn't true.

    Back to vendor, they are now totally ignoring me. Contacted Samsung direct, turns out drive was a grey import from Hong Kong, hence the problem. Samsung suggest the vendor must sort this out.

    I vaguely know this advice is right - especially as the drive is under a year old - but does anyone know the actual legal chapter and verse I can whack them round the head with?

    Cheers.
     
  2. Balb0wa

    Mobster

    Joined: 18 Oct 2002

    Posts: 4,519

    Location: Chesterfield

    well ive just bought a f3 from a place,same place as you i think, i checked the warranty last night, that also said out of area, hmmmm
     
    Last edited: 25 Sep 2009
  3. dl763

    Gangster

    Joined: 28 Jul 2008

    Posts: 469

    I think you're on about the place where I worked :S

    Just go to trading standards.
     
    Last edited: 25 Sep 2009
  4. stoofa

    Capodecina

    Joined: 4 Mar 2003

    Posts: 12,106

    Location: Chatteris

    I can't find a link right now.
    However you are correct - it is the vendors responsibility to sort this problem out for you.
    The first year it is up o them to solve any warranty issues.

    You may well need to remind them of the "Sales of Goods" act - which is where this law comes from.
    You may have to write, explaining hte situation and requesting that they sort out the issue for you or you will seek legal advice.

    If this doesn't sort anything then Trading Standards would be a good port of call.
     
  5. marktime

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,195

    Location: Warwickshire

    Yeah, reckon they gamble on it lasting a year so then it's out of warranty.

    Ruddy hell, mate, not much of a vote of confidence there! Already threatened them with Trading Standards. So, not much point in wasting any more time going through their cusomer services, in your opinion?
     
  6. dl763

    Gangster

    Joined: 28 Jul 2008

    Posts: 469

    I left a while back :)

    Have you called them Marktime?
     
  7. Locky

    Capodecina

    Joined: 14 Oct 2003

    Posts: 12,575

    Location: Leicestershire/Derbyshire

    This is why you should shop at overclockers ;)
     
  8. marktime

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,195

    Location: Warwickshire

    Yeah, they told me to email in the serial so they could check it. Needless to say they haven't got back or answered any further emails. Will give them one last call before I start using threats.

    I know - I've just bought the replacement from here. Couple of quid more but I've never had any trouble with returns from this place.
     
  9. dl763

    Gangster

    Joined: 28 Jul 2008

    Posts: 469

    Ask to speak to Lars or Sally, told them I said hi... sure they should get it sorted for you :)
     
  10. uv

    Sgarrista

    Joined: 16 May 2006

    Posts: 8,435

    Location: Manchester

    If it hasn't been one year since purchase, it's still under RTB warranty. They have to accept it.

    I've also got two F1's to send to Rexo, as I bought mine ~15 months ago :(
     
  11. Noufas

    Hitman

    Joined: 15 Oct 2005

    Posts: 532

    had a similar problem with some big e-retailer.... seagate wouldnt take the drive as it was from an OEM batch....
     
  12. marktime

    Wise Guy

    Joined: 18 Oct 2002

    Posts: 1,195

    Location: Warwickshire

    Top tip, mate, just been onto Lars and he's arranged an RMA. Was getting nowhere with the first guy I spoke to. Sounds like I might be wating a while for the replacement but no worries. Cheers for that:)
     
  13. IAmATeaf

    Soldato

    Joined: 3 Apr 2007

    Posts: 7,150

    Location: South of the Watford Gap!

    Don't most drives including OEM have a 3 year warranty? When the replacement arrives I'd get straight online and check it's warranty status just in case.
     
  14. dl763

    Gangster

    Joined: 28 Jul 2008

    Posts: 469

    Marktime, I knew he'd get it sorted for you... he's a top guy! :)
     
  15. AbsenceJam

    Mobster

    Joined: 2 Nov 2007

    Posts: 4,304

    I guess you didn't read the topic, at all.