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Problem wit Vista Voucher Upgrade

Discussion in 'Windows & Other Software' started by Oliet_No1, 4 Jan 2007.

  1. Oliet_No1

    Gangster

    Joined: 13 Nov 2006

    Posts: 189

    Bought an OEM XP home in November (specifically with the Vista upgrade voucher) now when i enter the details to order the disc (I have verified im entering the correct numbers etc) i get the following:-

    We're sorry but we are unable to validate your Serialized Redemption Form Number. Please contact Customer Service by clicking here.

    I have contacted them via mail-with no reply. I feel cheated.
     
  2. Glaucus

    Man of Honour

    Joined: 11 Mar 2004

    Posts: 76,643

    How long have you waited for a reply?
     
  3. Yewen

    Capodecina

    Joined: 9 Nov 2003

    Posts: 17,719

    Location: Leeds

    Gibbo has said this several times, the voucher is only valid when you purchased your system through one of the large companies such as Dell, it is not open to OEM software purchasers and as such OcUK do not advertise it coming with the voucher on their website.
     
  4. Burnsy2023

    Man of Honour

    Joined: 17 Nov 2003

    Posts: 36,664

    Location: Southampton, UK

    Where did you buy the OEM copy? If it is not from a large OEM such as Dell or HP, it's worthless.

    Burnsy
     
  5. Oliet_No1

    Gangster

    Joined: 13 Nov 2006

    Posts: 189

    I bought it from an etailer - i have waited two weeks for a reply.

    Surely it has been mis sold to me if the above is the case?

    (not ocuk)
     
  6. Yewen

    Capodecina

    Joined: 9 Nov 2003

    Posts: 17,719

    Location: Leeds

    You may have a case for it. :)

    Although you did get a voucher, if you can use it or not is another matter.
     
  7. pcknight

    PermaBanned

    Joined: 23 Apr 2006

    Posts: 1,084

    Location: Earth

    Bit stupid if he can't use it. If i were him i would go to trading standards if there is no satisfactory outcome.
     
  8. Oliet_No1

    Gangster

    Joined: 13 Nov 2006

    Posts: 189

    Cheers guys, it stinks but im not gonna go through a three month 400 email campaign.

    Thanks for confirming what i thought to be the case.
     
  9. VeNT

    Capodecina

    Joined: 9 Jan 2003

    Posts: 20,710

    Location: Cornwall

    contact trading standards
    if its the place I think it is then they DO advertise it as a free upgrade to vista!
     
  10. Oliet_No1

    Gangster

    Joined: 13 Nov 2006

    Posts: 189

    Ok, have contacted the etailer via email. Will see what happens next.

    Due to ever changing components im probably as well off with a retail version anyway arent i?