Anybody got any prodcuts from hell they'd like to share so other comsumers don't have to suffer the same hiar pulling experience? (Thought it would make a good thread for people to ref when buying) I'll start: AOpen - DVDRW - DUW1616L Now apart from the drive being very noisy, this model doesn't recognise DVD games. Not only that, but if you've say had FM06 in for the last hour and now decide you want to play a bit of COD:2 (these are just examples) you change discs over, the drive still thinks you've got FM06 in, and won't change its mind until a computer reset. Now thats frustrating, but it gets better. So you ask what the problem is, the next logical step is to see Aopen, download a driver, see if that works. Well, the DUW1616L is about the only producr Aopen does without a driver, or an update tool etc.. to solve any problems, which is quite funny considering they get about 30 complaints a week about this drive. So what do you do now? Well i could get a RMA, but i thought its pointless for the sake of £30, the hassle of being without a DVD drive for a week would be worse. So i contact Aopen, after using their utterly rubbish doctor thingy i wait for a response, i get nothing. So i send another, i get nothing, i use their forum, i get nothing onyl other people looking for the same type of answer. I send off 3 complaints, 4 weeks later i get a response asking for system specs, i give them, and never here from them again. ----------------------------- So there you have it. I recommend you stay away from the Aopen DUW1616L like as if it was the plague itself, and to be honest, really question yourself on when your buying anything from Aopen itself, because if its broken or needs a software update, it wont get fixed in any hurry.