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Raptor Died :(

Discussion in 'Storage Drives' started by FireBIade, 14 Jul 2006.

  1. FireBIade


    Joined: 3 May 2003

    Posts: 237

    Yesterday my 36Gig Raptor boot drive failed, I noticed XP was taking an age to boot so I left it going, when I'd come back from eating my dinner it was at the BIOS post screen with SMART status Bad. Doh! Luckily those nice people at WD gave those drives a 5 year warranty. I emailed tech support at about 20:30 last night with error codes, got a reply this morning 9:32 syaing they will replace it for me :D

    Great service, excellent drives. Seemed to be possibly SATA related rather than tired platters as it was throwing up 0138 (busy/timeout) and 0139 (DRQ not expected) in DLGDIAG 5.04c

    Fire .. :)
  2. Imy


    Joined: 21 Nov 2005

    Posts: 2,771

    Location: Nuneaton, UK

    That's good to know :D

    My 36GB Raptor is 3 years old now but I bet it breaks down after 5 years and 1 day!
  3. FireBIade


    Joined: 3 May 2003

    Posts: 237

    :eek: not so good, I have to ship the broken drive to... Germany! Wonder what that is going to cost me, seems like a big company exploiting the end user, ok they pay for the new drive to be shipped to me but there's is a discounted rate as they are using couriers all the time. Now I have to go find a cheap/reliable courier, anyone got any ideas?

    Fire.. :(
  4. chaparral


    Joined: 27 Nov 2005

    Posts: 22,755

    Location: Guernsey

    I shipped some small stuff to france a few times..And i just used royalmail...
  5. LewisStuart


    Joined: 20 Jan 2004

    Posts: 4,132

    Location: Fife

    I used RM International Signed For

    Should be just over £10
  6. FireBIade


    Joined: 3 May 2003

    Posts: 237

    cool thanks guys, figured international signed for was the best option after searching for other people's experiences.

    Fire.. :cool:
  7. fatnbald


    Joined: 11 Mar 2004

    Posts: 84

    I think it cost me about £12-13 to post my raptor to Germany by international signed for. Mine started failing while in a raid 0 array after about 4 weeks, but running the WD software seemed to 'fix' it i.e. passed so as not being able to qualify for an RMA. Took about 12 months more to finally die and get it swapped.
  8. Jimbu


    Joined: 10 Mar 2004

    Posts: 792

    Location: Oxford

    WD's RMA service is quite good i used the advanced replacement option, got a replacement a few days later.