Rift S DisplayPort issue

melmac · 30 Sep 2019 at 21:02

bazzabear said:
Got the new headset back home. Plug in, everything working fine. Hurrah.

Oculus says it needs to install firmware update on headset. Once finished, goes on to sensor check - sensor check fails. Go back to the screen for checking the connections - DP connection not working.

And now I thionk about it, that's what happened with the last one too. So the firmware update is to blame?

That's very strange, if the update was to blame there would be a lot more reports of this happening.

Can you roll back the firmware?

Or, try to use the Public test channel. See if that fixes your problem.

sideways14a · 30 Sep 2019 at 21:06

Dont think it will allow you to continue without the firmware update, mine didnt.
I am just having a look through my logs the now to see if there is owt obvious.

bazzabear · 30 Sep 2019 at 21:17

I had a look and couldn't see any way to rollback the firmware.

I did wonder whether to try the public test channel. I suppose I might as well!

sideways14a · 30 Sep 2019 at 21:20

Ok how about starting from scratch again.
Set it up, do the firmware update and note the exact time it tries to do the test and fails.
Then get a look at the logs and see what it says for that time.

bazzabear · 30 Sep 2019 at 21:25

I don't think I can do that. I can't remove the firmware version that is already on it, can I?

bazzabear · 30 Sep 2019 at 21:28

I have just joined the Beta programme. After a few Oculus updates it is now saying that the headset firmware needs an update. Could this possibly fix my issue?

I bet it bloody doesn't.

sideways14a · 30 Sep 2019 at 21:32

Well if that does work, start again but take not of the time you do the test (and it fails) then we can check the logs

bazzabear · 30 Sep 2019 at 21:33

New firmware installed fine, but doesn't change the DP issue.

How do I start again?

sideways14a · 30 Sep 2019 at 21:35

Just go back through and do the test again but note the time exactly as the logs will list it - it may have something in there about it.
But the logs are big so you need to note the time exactly.

bazzabear · 30 Sep 2019 at 21:38

OK well I just removed the device, and then added it as a new headset. But because the firmware is already updated it right away went to green and then back to searching. So no chance to even get to the sensor checking.

This was 21:36 - just mentioning that so I don't forget if it is worth checking the logs.

bazzabear · 30 Sep 2019 at 21:41

I have the logs now, but I've no idea what I'm looking for.

Worth mentioning that Oculus support themselves have looked at logs from this happening two days ago, and said they couldn't see any issues - but they may have been just looking for driver issues.

melmac · 30 Sep 2019 at 21:44

Can you run the oculus driver located here

C:\Program Files\Oculus\Support\oculus-drivers

Or wherever you have the software installed.

bazzabear · 30 Sep 2019 at 21:44

That's another one already covered by Support. But I will give it a go again.

bazzabear · 30 Sep 2019 at 21:46

No change.

sideways14a · 30 Sep 2019 at 21:49

I have no doubt that there support is pants, and yes as per the norm these days there software is also appalling - but thats not just oculas that has these issues. Its the way it is these-days, anyone can pretend they are a programmer and squeeze out *******.

I have only had mine a couple of days and i am still learning about its.... ways....
However one thing that almost certainly will fix this is a windows reinstall, it did mine but i knew mine was not right for it in the first place.

melmac · 30 Sep 2019 at 21:55

bazzabear said:
That's another one already covered by Support. But I will give it a go again.

Ah, damn. What GPU do you have?

RampantMark · 30 Sep 2019 at 22:02

I had a similar issue with my first Rift S headset.
Support tried to fix it for me, but didn't get there, despite trying quite a few things.
So I took the headset back for an exchange.
The second headset works fine. Not flawless, but it does work...

bazzabear · 30 Sep 2019 at 22:05

melmac said:
Ah, damn. What GPU do you have?

Pallit 1080Ti.

sideways14a · 30 Sep 2019 at 22:07

I have the same gpu.

bazzabear · 30 Sep 2019 at 22:08

I wouldn't even know where to start re-installing Windows to be honest.

Support seem to have gone quiet again, so we'll see if they've given any further advice by tomorrow.