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RMA My Seagate

Discussion in 'Storage Drives' started by yaboy, 3 Jan 2007.

  1. yaboy

    PermaBanned

    Joined: 31 Dec 2006

    Posts: 4,793

    Location: Xbox 360

    Hi

    Around May I bought a 320GB Seagate SATA-II, and recently it's dying.. you'll hear clicks and itll freeze or crash.. you get loads of errors like 'disk read error' 'please insert system disk' whilst trying to boot.

    anyway i contaced their rma service and they sent me a email with rma number and stuff

    so if i send it, how long does it take to be replaced?

    thanks
     
  2. BlairH

    Hitman

    Joined: 1 Nov 2006

    Posts: 753

    Location: Scotland

    I'll probably be sending off my 1 week old Seagate too, so I'll be very interested to hear what the ETA is on these.
     
  3. yaboy

    PermaBanned

    Joined: 31 Dec 2006

    Posts: 4,793

    Location: Xbox 360

    Anyone? Please? ^.^
     
  4. james32

    Hitman

    Joined: 15 Aug 2005

    Posts: 716

    1 or 2 weeks
     
  5. yaboy

    PermaBanned

    Joined: 31 Dec 2006

    Posts: 4,793

    Location: Xbox 360

    Could be worse I suppose. Anyway I should have my 360 to keep me happy. :)
    Thanks
     
  6. aardvark

    Sgarrista

    Joined: 2 Jan 2005

    Posts: 8,110

    Location: leeds

    i sent one back last year and it only took a week - really quick.

    i have to send another one back now :( - i can't remember how to RMA - is it simply a case of using their website?
     
  7. pcknight

    PermaBanned

    Joined: 23 Apr 2006

    Posts: 1,084

    Location: Earth

    5 days is the quickest i have had.
     
  8. yaboy

    PermaBanned

    Joined: 31 Dec 2006

    Posts: 4,793

    Location: Xbox 360

    sounds good :)

    what you have to do is go seagate website (which isnt working for me right now) in warrenty support near bottom theres something about verify ** warrenty, something like that you click it and put in your model/serial and it'll show you its in warrenty, if it is

    then look for "create rma" icon... and do the rest! :D
     
  9. Jaap74

    Wise Guy

    Joined: 25 Feb 2006

    Posts: 1,096

    Location: Sydney

    I RMA'd one about a year ago and got sent back an empty box !! Are much emailage (is that a word ?) and phone calls it turned out that there had been a spate of thefts in the factory and about a month after I sent it to them I got my new (refurbished) drive back....... nightmare ! :mad:
     
  10. aardvark

    Sgarrista

    Joined: 2 Jan 2005

    Posts: 8,110

    Location: leeds


    cheers - thats easier than last time - i think i had to phone them up last time - was a real hassle talking to the indian call centre until they put me through to a german bloke - 10 seconds later, sorted :p
     
  11. yaboy

    PermaBanned

    Joined: 31 Dec 2006

    Posts: 4,793

    Location: Xbox 360

    Haha, I still need to buy some foam, otherwise they wont accept it. :( Pretty lame but yeah :(
     
  12. ElectroBlaster

    Soldato

    Joined: 19 Oct 2002

    Posts: 5,162

    Location: The land of Cows n Grass!

    It took all of 5days for seagate to process and return my drive :)
     
  13. eggcup

    Wise Guy

    Joined: 16 Jun 2006

    Posts: 2,164

    Location: Bournemouth, Dorset

    My seagate just died too!!! :( only had it 6 months and its the one with pink glue underneath, im annoyed to say the least! taken me 5 hours to get it back semi the way i like it with a old hard drive, oh well vista here we come when they send me a new one!
     
  14. aardvark

    Sgarrista

    Joined: 2 Jan 2005

    Posts: 8,110

    Location: leeds

    sent mine back on monday and got the replacement today - seagate is fantastic and i have no trouble recommending them to everybody i know.
     
  15. m3lv1n

    Gangster

    Joined: 19 Jul 2006

    Posts: 103

    Location: London

    4 - 7 days from posting it.

    Their RMA service is first class.

    5 year warranty is great
     
  16. eggcup

    Wise Guy

    Joined: 16 Jun 2006

    Posts: 2,164

    Location: Bournemouth, Dorset

    same for me, same day sent and received as you, i was well chuffed!