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RMA thoughts

Discussion in 'General Hardware' started by NightmareXX, 14 Jun 2006.

  1. NightmareXX

    Wise Guy

    Joined: 12 Aug 2005

    Posts: 1,025

    Location: Team 10

    If you RMA a component, what happens to it? It seems like such a waste to just throw all the technology away.

    Wouldn't it cost companies a lot to replace a component if quite a lot of them failed? I've seen quite a few people in the GFX card section with problems and just RMA'ing them.
     
  2. sablabra

    Wise Guy

    Joined: 17 Dec 2005

    Posts: 1,223

    They parachute them to Africa :D
    But I have no idea, and I don't see why you bother with it...
     
  3. Werewolf

    Commissario

    Joined: 17 Oct 2002

    Posts: 29,377

    Location: Panting like a fiend

    Depending on the problem i beleive the manufacturers either replace/refurbish them, strip them for spare parts for other RMA'd units, or break them down for their componant materials (usually outsourced to a specialist company).

    For example if you RMA a videocard because it's got a problem with it's cooling it might get repaired by the manufacturer and sent straight back to you (after testing).

    If you RMA a faulty hard drive the manufacturer will check it, and if it's say a problem with the contol PCB they may take that off and replace it it with a good one from another drive (or new), then use the refurb drive for future RMA stock.

    It all depends on the value of the item and how cost effective the various options work out compared to that value.
     
  4. sablabra

    Wise Guy

    Joined: 17 Dec 2005

    Posts: 1,223

    Also depends on where you bought it from. I get the feeling that the biggest companies tend to do a quick test before they ship out a new one. My guess is that they throw it away after that :D
     
  5. ashmanq

    Gangster

    Joined: 21 Mar 2006

    Posts: 298

    Location: Scotland

    Throw them to me lol :D i could do something with them :D
     
  6. Stelly

    Don

    Joined: 5 Oct 2005

    Posts: 11,043

    Location: Liverpool

    Seagate do refurbished... and so so WD as well... that annoys me

    Stelly
     
  7. NightmareXX

    Wise Guy

    Joined: 12 Aug 2005

    Posts: 1,025

    Location: Team 10

    Whats wrong with refurbished?
     
  8. Werewolf

    Commissario

    Joined: 17 Oct 2002

    Posts: 29,377

    Location: Panting like a fiend


    And the chances are the refurb hard drives from WD/Seagate etc (they all do it), are at least as good as a "new" drive in terms of performance/reliability.
    Before any of the drive manufacturers send out a refurb drive it has to pass the same (or possibly even stricter?) testing criteria as a new drive.

    If you wanted a garunteed new drive everytime your consumer level drive had to be replaced under warrantee (5 years iirc for seagate) it would cost a lot more than it does now, as part of the reason they are able to offer the warrantee they do is because they can often refurbish many "faulty" drives (a lot aren't).