1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Samsung 27D850D 27" Dead Pixels, looks really bad?

Discussion in 'Monitors' started by sugoi, 31 Dec 2014.

  1. sugoi

    Gangster

    Joined: 24 Jun 2005

    Posts: 474

    Location: Sussex, UK

    I just received the Samsung 27D850D 27" this morning, plugged it in, and found a horrible set of dead pixels, see the image in the link below, you can also see a slight zig zag of half illuminated pixels too next to the obvious parts, i have tried running several freely available tools, switching between RGB colours for an extensive time and it does not work - probably only for stuck pixels, but these look dead.

    Can I return this? These pixels appear on the right hand side of the screen 3/4 way down.

    http://i60.tinypic.com/14jp7d2.jpg
     
  2. doggles

    Hitman

    Joined: 17 Jul 2008

    Posts: 744

    Location: Southampton

    you can probably return it under DSR, i would phone OCuk up - they're very helpful
     
  3. Qitarah

    Wise Guy

    Joined: 25 Nov 2011

    Posts: 1,261

    Send it back. Phone ocuk up, they will sort you out.
     
  4. silvagti

    Mobster

    Joined: 10 Apr 2013

    Posts: 2,970

    That looks more like physical damage or an issue with the panel. From what I understand it's unlikely you'd get a group of a dozen or so dead pixels right next to each other which is what it looks like from your pic?

    Give OCUK a call !
     
  5. sugoi

    Gangster

    Joined: 24 Jun 2005

    Posts: 474

    Location: Sussex, UK

    yep i have, was told to contact Samsung directly.
     
  6. topher

    Mobster

    Joined: 3 Jan 2003

    Posts: 3,574

    ocuk should replace it for you imo, save you waiting for a week!
     
  7. silvagti

    Mobster

    Joined: 10 Apr 2013

    Posts: 2,970

    I'd call OCUK again. I wouldn't mention the phrase 'dead pixels' as they wont action that as a reason to return the monitor. From your pic those don't look like dead pixels however. To get that many in close proximity it's either a physical dent in the panel or some kind of manufacturing flaw.

    Given it arrived like that it should be going back to the reseller IMO.
     
  8. BAcon

    Mobster

    Joined: 7 Apr 2004

    Posts: 4,681

    Location: near Bristol

    Poor show
     
  9. sugoi

    Gangster

    Joined: 24 Jun 2005

    Posts: 474

    Location: Sussex, UK

    Yea.. it definitely looks more serious than dead pixels... im in contact with OCUK at the moment, so will see what happens... looks to be at least 10 pixels!!
     
  10. mzal

    Gangster

    Joined: 20 Oct 2013

    Posts: 190

    Location: Yorkshire

    As mentioned above thats worse than dead pixels. I had a similar mark on a monitor and that was caused by me not packing it properly when i moved house and it got a knock.
     
  11. doggles

    Hitman

    Joined: 17 Jul 2008

    Posts: 744

    Location: Southampton

    just send it back, you've been sent a knackered product.

    Returning faulty goods
    If you receive faulty goods and wish to return them, The Distance Selling Regulations are in addition to your other legal rights.
    So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Sale of Goods Act as you have when buying face to face.
    Any terms and conditions that say you must cover the cost of returning an item wouldn’t apply where the goods being returned are faulty.
     
  12. Doogles

    Mobster

    Joined: 22 Mar 2014

    Posts: 3,956

    If you haven't had it for 2 weeks then return it under that thing that replaced DSR.
     
  13. DarkBahamut

    Hitman

    Joined: 24 Mar 2011

    Posts: 525

    You can be charge a restocking fee under the 'new' DSR so why anyone would recommend returning a faulty product in such a way is beyond me.

    Just RMA, simple as that.
     
  14. doggles

    Hitman

    Joined: 17 Jul 2008

    Posts: 744

    Location: Southampton

    he seems to have tried that & been refered back to Samsung.
     
  15. smilertoo

    Mobster

    Joined: 4 Aug 2005

    Posts: 3,076

    Isn't there at least a 28 day period under which RMAs are to the seller, not the manufacturer.
     
  16. phate101101

    Gangster

    Joined: 22 Mar 2009

    Posts: 139

    I'd be very surprised that they'd send you to Samsung, it is the sellers responsibility to provide non faulty products on delivery, defects that arise after delivery should be handled by seller if within 28 days otherwise the manufacturer.
     
  17. BAcon

    Mobster

    Joined: 7 Apr 2004

    Posts: 4,681

    Location: near Bristol

    I was always under the impression that for the first year the seller is responsible?

    Maybe I have gotten confused somewhere along the line
     
  18. Teal

    Wise Guy

    Joined: 2 Dec 2002

    Posts: 1,611

    There is no hard line that determines when the responsibility shifts from the retailer to the manufacturer, but in general terms the closer to the point of purchase it is the more it is responsibility of the retailer.

    So faulty right out of the box and it is 100% the retailer who has to fix it.

    This is not a warranty claim, this is simply a faulty product which needs to go back to the retailer for replacement.