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Shop has taken 3-4 weeks to email me to tell me item is out of stock!

Discussion in 'General Discussion' started by Unconditional, 18 May 2006.

  1. Unconditional

    PermaBanned

    Joined: 19 Dec 2005

    Posts: 475

    Okay, here's the situation, I placed an order on a website for an item that was priced at 40 pounds. I initially ordered with them because I placed an order at a competitors site who said the item was out of stock, so I cancelled and reordered.

    The item didn't come within 2 weeks, so I emailed asking what was up with it. Received no reply. Emailed again today(about 3-4 weeks on) and I get a very apolegetic reply admitting it was there fault and they've had problems with staff memebers. They then emailed me again so say the item is out of stock.

    Do you think it is reasonable for me to request something more from them, such as a free DVD valued at about 15 pounds? And if so, how should I phrase the request?
     
  2. zain

    Mobster

    Joined: 4 Jun 2005

    Posts: 3,773

    "Can I have compensation in FREE DVDs pollzz"

    Make sure you get the pollz in, that way when they reply with will say lolzzz. If its staff issues then there wasnt much they could do, unless you are a regular/ they offered you something its unlikely they will offer you much.
     
  3. SidewinderINC

    Soldato

    Joined: 8 Feb 2004

    Posts: 5,213

    Location: Dartford, Kent

    doesnt beat me, waited 4 months for a shirt i bought online, called them up a few times and they said they would email me when it came in, or within the week if it hadnt come in (whichever came first) and they never did... so i called again, same thing.

    in the end i just cancelled my order, this was with the "get live shop"
     
  4. kitten_caboodle

    Soldato

    Joined: 21 Jul 2005

    Posts: 5,463

    Location: Frack off, nosey

    or me...waited 5 months for Debenhams to find out if they had an item in stock that they'd aready charged me for. Emailed them once a day until eventually I sent them a snotty letter recorded delivery and they wrote back saying 'sorry it was never in stock' :rolleyes:
     
  5. SidewinderINC

    Soldato

    Joined: 8 Feb 2004

    Posts: 5,213

    Location: Dartford, Kent

    ^ you win, get live didnt charge me :p
     
  6. kitten_caboodle

    Soldato

    Joined: 21 Jul 2005

    Posts: 5,463

    Location: Frack off, nosey

    I got my money back though and a compliments slip saying 'thank you for shopping with debenhams direct, we look forward to your next order'.


    I DON'T THINK SO!! :mad:
     
  7. PinkPig

    Mobster

    Joined: 7 Jun 2004

    Posts: 3,535

    You can ask, but I really doubt you'll get anything. After all, they're missing out on your custom as much as you are on the product, I would be very surprised if they gave you anything for free. Better to vote with your feet and avoid them in future.
     
  8. Zico

    Mobster

    Joined: 15 Jan 2003

    Posts: 4,871

    Location: South East

    Ordered two pair of jeans from Debenhams last year on New Year's day. 3 months later there was nothing (though they had seen fit to charge my card). After calling up they said they would send out another set which after yet another month still hadn't turned up.

    In the end my dad cancelled the order for me while I was at work. Got refunded a few days later, a day after the refund the jeans from the original order turned up. Never been charged for the jeans again :D Free jeans :).
     
  9. Beansprout

    Man of Honour

    Joined: 31 Jan 2004

    Posts: 16,313

    Location: Plymouth

    They didn't take 3 - 4 weeks, you took that long to chase them up.

    It is _your_ fault and your thread title is misleading.

    I never assume e-mails arrive and I'll always send a second e-mail if I don't get a reply in a few days. If I care enough to make a thread about it, I'll call (though I'll let you off that one since hold queues are so annoying:p )
     
  10. kitten_caboodle

    Soldato

    Joined: 21 Jul 2005

    Posts: 5,463

    Location: Frack off, nosey

    yay you beat Debenhams! :D