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Should this be covered under my new build Warranty?

Discussion in 'Home and Garden' started by kitkat9933, 1 Feb 2018.

  1. kitkat9933


    Joined: 26 Aug 2012

    Posts: 3,581

    Location: North West

    I bought/moved into a new build in October 2015.

    Just recently, my heating system has gone crazy. Boiler not turning off when it should and constantly running (Unless physically switched of on the wall), causing the central heating to be on constantly. Also the boiler isn' feeding the hot water tank meaning no hot water.

    Also the doorbell has stopped working.

    The building company said the warranty expired in 2017 so **** off. I was under the impression there was a 10 year warranty and things like the heating system should be covered?
  2. BigBoy


    Joined: 19 Oct 2002

    Posts: 6,259

    Location: Bath

    You need to check your documents, it's usually a 10year period of cover for a new build but you will need proof.
  3. Semple


    Joined: 5 Mar 2010

    Posts: 8,167

    What does your paperwork say?

    Would have thought you'd get a warranty document with your boiler. Failing that check out their website and see what they offer.
  4. Flanders


    Joined: 2 Nov 2004

    Posts: 571

    Location: London, UK

    10 year NHBC (or equivalent) only applies to the structure e.g. covers against subsidence issues. As said above, you will have to deal with manufacturer of the boiler, if there is any warranty left after 2+years.
  5. Rotty


    Joined: 18 Oct 2002

    Posts: 40,963

    Location: Notts

    normally non structural will be 2 yrs, boiler may have a better warranty but that will be dependant on proper servicing having been done
  6. HardwareGeek

    Wise Guy

    Joined: 17 Oct 2010

    Posts: 1,074

    Sounds like maybe the zone valve is stuck - doorbell if mains probably the bell push or chime solenoid - try taking bell push off and shorting the contacts to test if its the push
  7. Daaaavvveee

    Wise Guy

    Joined: 28 Nov 2015

    Posts: 1,371

    Location: Bishops Cleeve, UK

    What builder?

    If you had reported it before you could say its re-occuring which may get them to come out again.
  8. ahar

    Wise Guy

    Joined: 6 May 2011

    Posts: 1,175

    Location: Nr Watford

    Our warranty is 2 years for things like the boiler and then a further 8 years (to give you the 10 year warranty) for structural things (i.e. not the boiler or doorbell)
  9. TripleT


    Joined: 24 Oct 2002

    Posts: 9,524

    Location: Manchester City Centre

    I've just bought and yer 10year only cover structural, boiler is 2years.
  10. McB


    Joined: 5 Mar 2007

    Posts: 247

    Location: Cheshire --> Cambridge

    Depends on the builder - we had 5 year comprehensive for internals with David Wilson Homes and the 10 year structural NHBC warranty is more of an insurance policy the builder buys. They try and wiggle out of everything after the first few months, especially with heating needing annual service otherwise won't look at it. Also warranty is not normally transferable - had friends move into a house 18 months old on same estate and they wouldn't cover heating issues and leaks as they weren't the original owner.
  11. ci_newman


    Joined: 24 Feb 2004

    Posts: 9,615

    Location: Hook, Hants

    It seems you probably only had a 2 year warranty on appliances. The 10-year will apply to the structure itself.

    It sounds like the water valve that diverts water to the central heating or water tank has seized up (the boiler stays on permanently because it's trying to get the hot water up to temperature, but the water is being sent to the CH instead).

    They usually look like this:


    That little lever at the bottom sends water to CH, hot water or both. Try wiggling it / moving it to the other side and see if you get heat to the hot water tank instead.
  12. ZG002


    Joined: 22 Jul 2004

    Posts: 10,714

    Location: Up north in Sunderland

    As said above by two people, I’d highly doubt the builder will cover it.

    It is very likely be the zone valve, easy and fairly cheap fix. Same with the door bell.