SteelSeries Rival 100 Randomly stopped working

S7rider · 19 Dec 2016 at 08:06

Hi

I recently bought a SteelSeries Rival 100 mouse. Which worked great for 2 days, then all of a sudden, It stopped working (no lights or lazar) it had been working perfectly the night before – didn’t drop or damage it. I’ve tried other ports and a laptop but nothing.

Anyone got any idea? (it was a plug and play mouse – I didn’t notice any drivers being installed – windows 10)

Thanks!

Glanza · 19 Dec 2016 at 09:34

Try plugging it into another device if you can.

S7rider · 19 Dec 2016 at 11:01

Thanks for the reply, I did try plugging it into my wife's laptop, no response. I just can't understand how something can just stop working.

Glanza · 19 Dec 2016 at 14:13

Did you have Steelseries engine installed on your laptop? if yes did it try installing new firmware on the mouse. That in the past has been known to brick them occasionally.

If no and it's just died get intouch with Steelseries for an RMA.

demonix · 19 Dec 2016 at 15:53

There hasn't been any firmware updates for the rival 100, as I got one a few weeks ago and the engine software didn't install any updated firmware that I'm aware of.

danoliver1 · 19 Dec 2016 at 20:25

If its only a few days old then send it back to the shop as doa, get them to send you a new one.