One of my MANY stories from working at KFC....
I sold a customer a Fillet Tower meal, which for anyone who doesnt know, is a chicken burger with a hash brown in it.
He returns:
Him: "Excuse me! I'd like to see the manager please!" *Angry*
Me: Certaintly, whats the problem?
Him: Never you mind, just get the manager!
Me: I have to tell him what it is... she won't come out otherwise.
Him: Well you failed to make my meal. You didn't give me my hash brown!
Me: My appologies. If you bring your burger back I will replace it.
Him: Huh?
Me: ...?
Him: Why would I bring my burger back?! I didn't get a HASH BROWN.
Me: .... because then I can give you a whole new burger.
Him: No... a HASH BROWN. I repeat... A HASH BROWN...... get it? Jeez.... *To guy behind him* Aweful service!
Me: ... You do know that the hash brown is IN the burger... right?
Him: Wha........
He then very quietly left the restaurant
My all time favourite staff classic:
A customer asks a freind, Tom, who works at the 'Food Connection' part of welcome break whether an item was gluten free. He didn't know, so he went to ask the manager.
Now, don't take this the wrong way, but the managers there are USELESS. All foriegn, and can hardly speak english. Dunno HOW they got their jobs... but anyway...
Tom: Heya there, is this *points* gluten free?
Him: EH?
Tom: It this GLUTEN FREE
Him: *laughs* Nononono! NOTHING is free in welcome break!
*groan*