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Tmobile & Upgrades

Discussion in 'Mobile Phones & Tablets' started by Jonners, 26 Jan 2006.

  1. Jonners

    Capodecina

    Joined: 22 Nov 2002

    Posts: 17,679

    Location: Wherever I want to be

    My upgrade is due tomorrow on my tmobile contract, I spend £42+ a month spread over two contracts(1x UFIX £15 and Relax 100).

    Now I've been looking on e2save at the SE w800i and seen it with 7 months half price line rental on relax 200 and the phone for free, however tmobile want £79.99 for this handset and get no half price goodies.

    So are they easy to blag a good deal out of if I threaten to cancel my Relax 100 contract?
     
  2. Scottland

    Capodecina

    Joined: 18 Oct 2002

    Posts: 15,211

    Location: North Wales

    Just tell them straight, match the deal or you'll walk. You might find it better to speak to people on Cancellations, rather than Upgrades - I've always had more luck that way.
     
  3. Charlie Bravo

    Mobster

    Joined: 18 Oct 2002

    Posts: 2,580

    Location: Chelmsford

    You can only try and of course it all depends on your overall spend.

    My line rental is £97 and £15 (I have 2 phones-2nd is for my mum) so I tend to get what I want.

    T-Mobile made a complete hash of my bill in October last year and they dragged it out for nearly 2 months. Both phones were cut off serveral times and in the end I write a long letter of complaint via email to cust relations.
    I got £142 off my bill, an upgrade from 200 to 500 free txts a month and my mum got a £100 Samsung E530 free of charge as well as a huge bunch of flowers.

    My upgrade is due in Feb so I'll see what I can wangle.
     
  4. Jonners

    Capodecina

    Joined: 22 Nov 2002

    Posts: 17,679

    Location: Wherever I want to be

    Well its over and done with, Im gutted tbh, £110 for the w800 as an upgrade, I told them I was going, they wouldn't do it cheaper regardless of what I said.

    The woman sounded a right bore. So my Relax 100 contract ends next month(27/2/06).

    I want to order a w800i now, but am I allowed? Atm I have the Relax 100 + U Fix £15 contracts. Am I allowed another connection?

    Cheers.
     
  5. jhmaeng

    Wise Guy

    Joined: 6 May 2004

    Posts: 2,060

    Location: London, UK

    Do you really need to stay with T-Mobile?

    I think you probably weren't offered good deals because £42 for two separate lines isn't very much at all - ideally, you need to be spending £30+ per line to get a shot at good upgrade deals.

    Of the 4 major networks (3 doesn't count), I've never ever heard anyone recommend T-Mobile before. You can get good deals all around if you look - why stay if you can keep your number going to a different network with a better deal?

    PS. You won't be allowed to use a T-Mobile PAC number for another T-Mobile contract if you wanted to keep your number.

    PPS. If you absolutely must get another T-Mobile connection, whether they will allow a second line depends on your credit rating.
     
  6. Jonners

    Capodecina

    Joined: 22 Nov 2002

    Posts: 17,679

    Location: Wherever I want to be

    I've discarded my Relax 100 number. I personally cannot wait to get totally rid of them(My UFIX line will be going next).

    I might look into going for Orange/O2.

    I don't fancy going with Voda since hearing they restrict their handset features...

    ---- 11 months 1/2 price line rental(via chequeback) and a free w800 on Orange OVP 200? Should I? This is a 12 month contract right?
     
    Last edited: 28 Jan 2006
  7. Kappa

    Soldato

    Joined: 11 Aug 2003

    Posts: 6,291

    Location: Essex

    What tarriff are they trying to match on that one? Chances are its 18month.

    Watchout on 18 month T-Mobile tarriffs, I heard that they dont extend the phones 12 month warranty to 18 like other networks.
     
  8. Jonners

    Capodecina

    Joined: 22 Nov 2002

    Posts: 17,679

    Location: Wherever I want to be