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Track sender of a parcel wioth Parcel Force.

Discussion in 'General Discussion' started by sswats, 24 Oct 2018.

  1. sswats

    Wise Guy

    Joined: 26 Mar 2004

    Posts: 1,198

    I have a customer who i was collecting a parcel off so i sent her a Parcel Force label and arranged for it to be collected. Lets call that Parcel A.

    When it arrived it arrived with a 2nd parcel, lets call it Parcel B.
    Parcel A arrived fine with a label printed by the customer.
    Parcel B has a label that's obviously been printed by the driver (looks more professional) but with the same details as the one I sent to to the customer, including their name as sender and my name as recipient.

    Customer said they only sent 1 parcel. Parcel A.

    From my experience drivers can provide labels to customers who can't label it themselves. So it appears he had a printed label meant for Parcel A and just put on Parcel B.

    Called the depot and they haven't got a clue.
    Its been a few days and its taking up space and inside are some laptops that look expensive. And they're labeled owned by "massive car company". Nothing else indicating original senders.

    Do i just have to wait for the owner to chase them up or can i do something?
     
  2. NoobCannon

    Soldato

    Joined: 13 Jun 2011

    Posts: 5,156

    No idea, can you do something?
     
  3. cainer

    Man of Honour

    Joined: 9 Jan 2010

    Posts: 12,953

    get em straight on Ebay my lad ;)
     
  4. touch

    Capodecina

    Joined: 28 Oct 2006

    Posts: 11,434

    Location: Sufferlandria

    Sorry, that was me. I'll pm you my address so you can return then.
     
  5. LeeUK

    Soldato

    Joined: 1 Mar 2008

    Posts: 5,229

    I'd leave them to one side for a while and if nothing comes of it I'd keep them myself or sell them. It's a dog eat dog world out there.
     
  6. insane200

    Soldato

    Joined: 10 Aug 2006

    Posts: 6,776

    Ring said car company, Explain that due to GDPR you know have details of customers and will not release them IF you get a free top of the range car ;)
     
  7. MrKeeno

    Wise Guy

    Joined: 13 Mar 2004

    Posts: 1,902

    Location: Derry

    I work for Parcelforce (not even a wind up). Can you PM me the tracking number. I'll contact the depot that originally collected the parcel + arrange for it to be collected from your address (probably tomorrow at this stage) 100% sure there will already be internal messages trying to locate it.
     
  8. Delvis

    Caporegime

    Joined: 7 Nov 2004

    Posts: 28,384

    Location: Buckinghamshire

    For the ops sanity I'm sure he can just contact then directly?
     
  9. Beerbaron

    Soldato

    Joined: 28 Feb 2006

    Posts: 5,942

    Location: Beds

    If the laptops are encrypted they don't even have to notify the ICO about the data loss :D
     
  10. MrKeeno

    Wise Guy

    Joined: 13 Mar 2004

    Posts: 1,902

    Location: Derry

    He can but he said they haven't a clue so thought I would chip in and offer some help.
     
  11. sswats

    Wise Guy

    Joined: 26 Mar 2004

    Posts: 1,198

    Sorry for the late response I thought the thread had died. But still have the parcel and had no contact regarding it.
    The only tracking number is of the label I sent to a customer of ours. What has happened before is if the customer does not have a printer the Parcel force driver will label the parcel himself, it's on his system. But our customer had a printer and labelled their parcel.

    My guess is the driver printed and put our label on his next collection by accident and I'm up 2 laptops.
     
  12. Thekwango

    Capodecina

    Joined: 5 Feb 2009

    Posts: 11,853

    Location: Northern Ireland

    Have you not contacted the ‘massive car company’ yet?

    Massive and all as they may be surely someone will be aware that some laptops are missing.

    Grabbed the parcelforce driver and asked if he can remember who they are actually for?
     
  13. LeeUK

    Soldato

    Joined: 1 Mar 2008

    Posts: 5,229

    Past experience usually dictates that even if I address it myself, the driver still brings a label and slaps it on rendering my efforts fruitless. This was City Link and DHL back in the day, Not had a parcel pickup for years.
     
  14. sswats

    Wise Guy

    Joined: 26 Mar 2004

    Posts: 1,198

    True but you'll still have the label that you stuck on, so i could have traced it through that.

    I have contacted the car company using an online contact form as i ended up wasting too much time trying to get the right person on the phone. Still not heard back though.
     
  15. LeeUK

    Soldato

    Joined: 1 Mar 2008

    Posts: 5,229

    Thought someone replied above who worked for Parcelforce and was willing to check the system for you with the tracking number?
     
  16. touch

    Capodecina

    Joined: 28 Oct 2006

    Posts: 11,434

    Location: Sufferlandria

    If the parcel has the wrong label on it then checking the tracking number wont help.
    He already knows the name and address of the sender for the tracking number which is on the parcel.
     
  17. Lopéz

    Man of Honour

    Joined: 17 Oct 2002

    Posts: 27,547

    Location: Leicestershire

    It won't, but a bit of system interrogation with the addresses and relevant driver rounds will soon show some potential gaps and matches. With some detective work you can often trace it back to the root and find out where the rogue parcel came from.

    *Source: I used to do this for a living
     
  18. Malevolence

    Capodecina

    Joined: 21 Oct 2011

    Posts: 14,770

    Unsolicited goods. Jackpot!
     
  19. Lopéz

    Man of Honour

    Joined: 17 Oct 2002

    Posts: 27,547

    Location: Leicestershire

    Not unsolicited goods. Unsolicited goods are when you aren't sent something you did not order and the company who sent them then tries to extract money from you for the items you did not order.
    Mistakes and errors are not unsolicited goods.
     
  20. AHarvey

    Sgarrista

    Joined: 6 Mar 2008

    Posts: 9,985

    Location: Stoke area

    With the dates and details it'll be fairly simple to track it all down from the Parcelforce side.

    They have pickup and delivery routes/timetables and will be able to cross-reference pickups of a parcel that have been stated as not delivered to the correct address.