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UK Online feedback

Discussion in 'Networks & Internet Connectivity' started by fluiduk, 16 Jan 2006.

  1. fluiduk

    Wise Guy

    Joined: 13 Nov 2003

    Posts: 1,567

    Location: Manchester

    Hi All

    Anyone here use UKonline, either their 8mb or 22mb. If so what are your thoughts on the service, and the company as a whole?

  2. JollyGreen

    Wise Guy

    Joined: 8 Nov 2005

    Posts: 1,161

    I signed up for ADSL2+
    Installation date: 2nd Jan 2006.

    Still not connected.
    Rang them up about 5 minutes ago to ask what was going on and am now being told it's another 10 working days.
    I've told them to put a note on my order that if it's not fulfilled by then I'm cancelling the order.
  3. Vanilla


    Joined: 18 Oct 2002

    Posts: 9,185

    Had them for over a year (8mbit).

    Only get around 600k download due to distance to exchange.

    Everything is OK, leaving soon because I can't get monthly bills (need it for expenses claim). Had some DNS probalems around 6 months ago which annoyed me!
  4. .Griff.


    Joined: 16 Apr 2004

    Posts: 3,785

    Location: Shropshire

    Had the 2mb IPstream, 8mb LLU and now ADSL2+ service with them so I guess I'm probably qualified to talk about them lol

    8mb service was absolutely flawless, rock solid connection, and great pings. Not much more to say about that.

    22mb (19,500 kB/s in reality for me) has been touch and go so far. The Netgear that make you purchase isn't regarded as the best router on the market and it's locked up a few times on me. A quick router restart always does the trick. ADSL2+ pings are also some 30ms higher due to the default Interleave mode they use. I asked nicely and they promptly switched me to Faspath which saw my pings back down in the 13ms region. I've now purchased a Billion 7402 VGL after a lot of people have found significant improvements due to the chipset used in it.

    As for the company rather than the service I have had some problems with them. My 8mb activation took 4 weeks and I was promised (yes actualy promised in writing) that I'd definately be activated on 3 seperates dates which all came and went.

    If you need to know anything specific just ask.
  5. tolien


    Joined: 16 May 2003

    Posts: 25,368

    Location: ::1