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Use The Right Couriers To Ship Goods

Discussion in 'General Hardware' started by Infiltrator, 25 Sep 2020.

  1. Infiltrator

    Associate

    Joined: 19 Sep 2020

    Posts: 4

    Guys, just a tip. Whenever buying or selling your hardware, 'DO NOT' use 'ParcelForce'. Their insurance service relies on the recipient filling out a questionaire and if they're disgruntled and they don't fill it out you get 'zero'. ParcelForce abuse parcels in transit. My Samsung Odysee was crushed by a worker who literally used it as a step leaving a boot print on the box. Despite the evidence, because the disgruntled recipient didn't fill out their questionaire I'm £300 out of pocket!

    Pay the extra and use couriers like DPD. They use secure cages and they handle your goods with care.
     
  2. pp111

    Wise Guy

    Joined: 22 Oct 2018

    Posts: 2,196

    Parcelforce are very expensive too. I find Packlink very good.
     
  3. orbitalwalsh

    Capodecina

    Joined: 1 Dec 2015

    Posts: 18,498

    Pretty sure though most exclude monitors anyway from shipping from house address to house address. Why most people only sell via collection. Resellers like OCUK are a business and have different insurance attached to business delivery
     
  4. Infiltrator

    Associate

    Joined: 19 Sep 2020

    Posts: 4

    I took the parcel to the Post Office and the person taking receipt of it asked what it was before taking over £15 of my money. I replied "a virtual reality headset". They took my money. Whilst in transit a Parcelforce worker used it as a step thus crushing the VR HMD and leaving me £300 out of pocket. However, if my parcel hadn't contained a VR HMD I'm sure the Parcelforce worker who stood on and crushed my parcel wouldn't have stood on my parcel knowing it didn't contain a VR HMD. If i'd packed say a RTX 3090 I'm sure it would have taken the weight of a man standing on it a lot better than my VR HMD.

    Sorry, it's my bad for not labelling the item without the "DO NOT STEP" label on. :rolleyes:
     
  5. orbitalwalsh

    Capodecina

    Joined: 1 Dec 2015

    Posts: 18,498

  6. LonelyDriver

    Associate

    Joined: 25 Sep 2020

    Posts: 45

    Not that I would recommend it for high value items but I've gotten away with myHermes a couple of times before honestly, in one instance sending a bunch of used hardware (CPU/mobo) to a mate in hard times. Plenty of cushion in the packaging helps. If it's a cheap thing they seem fine.
     
  7. adrichardson81

    Wise Guy

    Joined: 6 Dec 2007

    Posts: 1,240

    Location: Cambridge

    You could try raising a complaint with them. My claim for broken speakers was shut down because I allegedly failed to provide information (I had). When I complained, they reopened it and paid out.

    Have you spoken to the buyer? I refunded mine as soon as I assessed the damage, so there may have been a bit more good will on their part.
     
  8. MeatLoaf

    Capodecina

    Joined: 1 Dec 2005

    Posts: 14,271

    Location: Stoke on Trent

    If you failed to get compo due to the recipients failure to fill in a form id be claiming it back from them directly - via small claims if need be.

    Did you pay for extra compensation up to the £300 value as standard cover is only £100. If not and you tried to claim £300 it would be rejected anyhow.