Useful info for NTL 10MB users suffering from poor/slow service

james.miller · 8 May 2006 at 20:33

www.ntlhell.co.uk. Thewres a link in the forum, but im sure you have to register with them.

failing that, google it! lol

afraser2k · 9 May 2006 at 17:58

Phoned NTL tonight and the customer service rep said the disconnection service was only open 9 AM to 5 PM, so will have to wait until tomorrow. I think at this rate along with the 6000 job cuts I'm going to cancel anyway and move to BT/ADSL.

sepulchre · 9 May 2006 at 22:03

lol, disconections is closed

afraser2k · 9 May 2006 at 22:36

sepulchre said:
lol, disconections is closed

So I heard, yet the customer service person still gave me their number.

sepulchre · 9 May 2006 at 23:16

Just the irony of the statement made me laugh

afraser2k · 10 May 2006 at 10:03

Had to phone the new 0845 number and was put through to "retentions" by the customer service. I was eventually offered 2Mb broadband, talk unlimited 24 for £22.99 a month rolling deal. Just need to confirm if line rental is with that or not.

Scooby-DoobyDoo · 14 May 2006 at 00:17

I just got a 10mb upgrade after trying to cancel.

Read about the 120 modem and the £50 for a new modem, and stupidly bought one of ebay. Tried for 30 mins to get it working and have just read it won't work as it's registered to a different address, some people saying its like buying stolen property.

NTL can have it back when I go to another ISP, just would like to get it going so I can get 10mb instead of 3

ShakenNstirred · 14 May 2006 at 01:17

my silver 200 is running fine on 10mb`s

BananaDunka · 14 May 2006 at 09:20

My folks just lowered the 2mb line to 1mb on ntl the other day as they wanted a better phone package to compensate monthly cost of bb/phone combined, reckon I could do a deal liek others have here with the 1mb being upgraded for free or something because theya re charging £17.99 a month for 1mb whereas other providers charge the same for 8mb - it's just so wrong how they charge so much yet when I phoned about speed upgrades few weeks back the guys said "other isps were trying to compete with our prices" and laughed :confused:

mark66 · 14 May 2006 at 09:35

basmic said:
I've heard it won't happen until the end of this year.

In June, our 2Mb and 10Mb Broadband services will be improved at no extra cost...Linky

Good stuff, been waiting on an upgrade for quite a while now

Scooby-DoobyDoo · 14 May 2006 at 10:06

I was paying £24.99 for 2mb. A quick call to cancel I now have 10mb for 12 months @ £9.99. Told me to call again in 12 months to renegotiate the deal.

BananaDunka · 14 May 2006 at 10:09

Holy crap that's an awesome deal and in 12 months they will probably have 10MB at a price that is lower than the current 1MB too!