In modem mode is it simple case of using wan port into my tplink AC1900 WiFi router and set up that way (any need for username and password in router set up like with vdsl plusnet?)
Cheers
no username or password needed.
In modem mode is it simple case of using wan port into my tplink AC1900 WiFi router and set up that way (any need for username and password in router set up like with vdsl plusnet?)
Cheers
What VPN service do people use with Virgin. I use paid cyberghost but its not liking virgin for some reason. suggestions ?
Had the same experience as you when dealing with retentions, they seem pretty much a waste of time nowadays though it wasn't always that way. You really now have to put in your cancellation and wait for the call back, that's when I've got the best deals that even out do new customer deals on occasion.Man retentions really won't budge this year, would only do £46.50 for the M350 package for 18 months. Said new customers only pay £39 but just hit a brick wall, don't really have any other choice for the speeds here though so went with it.
Had the same experience as you when dealing with retentions, they seem pretty much a waste of time nowadays though it wasn't always that way. You really now have to put in your cancellation and wait for the call back, that's when I've got the best deals that even out do new customer deals on occasion.
Today was on 1hour 50 minutes call with them, 45 minutes spent on holding music, then 1st line for max 10 mins and then retention guys... I too am with them for donkey years and recently got done on deal I thought I am making, whereas ultimately I got very bad package. Today got on them with 'give me back what I had or cancel it altogether', but they also budge very little. Got back what I wanted but for £10 more than I was promised on first call and will have to wait few days to get it processed. Not having a go on people, they were all friendly (I was also always polite as it's still person on other side and I do remember that) but processes they have to follow are ancient and have nothing to do with 'customer first'..
I often found the BQM showed one thing, but if I ran CMD or Terminal and did a ping test I'd often get lower. I suspect the sheer volume of BQMs setup must mean it's not entirely accurate.
I'm using OpenDNS, I should add the Hub is in modem mode, I have a pfsense router and DSN is setup on my local server. I will double check it all though.
When the problem happens it's usually for about 30 minutes or so, then goes back to normal. Some of the times I couldn't even get to the VM site, their status check phone number said no problems.
That changes things, from memory pfsense had a known issue with VM a while back, I suspect if you use the VM (or any other) router to do routing, you would find it works fine.