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Virgin Media

Discussion in 'General Discussion' started by dave1983, 5 Mar 2010.

  1. dave1983


    Joined: 9 Dec 2009

    Posts: 2,593

    Location: Andover

    Im currently with virgin media, however after 5 months im already finding it that they mess things up, especially on the billing/payments side of things.

    anyone like or dislike them, whats your views on this
  2. whitecrook


    Joined: 22 Aug 2005

    Posts: 8,416

    Location: Clydebank

    been with them for over 5 years now... Pay ~36 per month for TV, net, and phone.. £20 for the package, 16 for line rental and calls made. In 5 years downtime has been less than a day total. I get 1.1M/s on my 10 meg line regulary
  3. xb8browney


    Joined: 19 May 2005

    Posts: 6,350

    Been with them since Oct 07. Been great for me.
  4. orderoftheflame


    Joined: 28 Mar 2005

    Posts: 11,255

    Location: Newbury

    Ok when it works, but we seem to get capped over the tiniest download half the time and the connection becomes unusable.

    I'd rather settle for a slower connection that was consistent, and I'll be switching back to Be* at the first available chance I get.
  5. Seft


    Joined: 18 Sep 2003

    Posts: 4,105

    Location: Radlett

    Love them. I live in an area with really slow adsl (about 1mbit), so it's great to be able to get good speeds. My 10mbit is solid, with virtually no downtime. The fair use policy is fair and transparent, something I think should be a model to all other ISPs. I'll be making sure my next home can get cable.
  6. Nick1881


    Joined: 4 Feb 2007

    Posts: 9,647

    Location: Nuneaton, UK

    I love them, not had a bill in over 2 years and I have 20mb, they just stopped charging me one day :D
  7. Showboat

    Wise Guy

    Joined: 11 Sep 2009

    Posts: 2,071

    Location: UK

    Been with them for phone and broadband for as long as i can remember.
    First class service imo and very cheap.
    Yes they do cap you, but the cap is removed at 9pm...
  8. Duke

    Man of Honour

    Joined: 29 Jun 2003

    Posts: 33,777

    Location: Wiltshire

    You'll have a nice bill when they notice in the future!
  9. dave1983


    Joined: 9 Dec 2009

    Posts: 2,593

    Location: Andover

    lol, the broadband is fantastic, however they have messed me about with payments.

    saying that i owe them £137 when they didn't take last months payment, but i have a direct debit setup with them.

    february they took duplicate payments i just wish that as an Service provider they should make sure that everything runs smoothly.
  10. redeye_uk

    Wise Guy

    Joined: 1 May 2007

    Posts: 1,901

    Location: London

    lol, how many years does it take for that perk to kick in? I've been with them about 10 years and they havent given me free service yet :(
  11. Knubje


    Joined: 5 Jun 2008

    Posts: 6,238

    Location: Portsmouth/Fareham

    Been with them for years. My parents have had trouble with them recently but its the first time in 10+ years I guess (since the days of Cable and Wireless, NTL, VM).

    I have never had a problem, when I was at Uni and at my new house now. The internet has gone down very few times in this time and generally I've never had a problem with them.
  12. moon man


    Joined: 17 Nov 2003

    Posts: 3,629

    Location: St Breward Cornwall

    no problems here unlike my dad who went to talk talk!
    we pay £20 a month for 24/7 free phone calls 10mb broadband and tv
    all via retentions
  13. LordSplodge


    Joined: 28 Nov 2004

    Posts: 16,028

    Location: 9th Inner Circle

    Been with them since 2001 and they've been great. Current get around £90 worth of services for £45 thanks to a deal I struck.
  14. Nick1881


    Joined: 4 Feb 2007

    Posts: 9,647

    Location: Nuneaton, UK

    I have been with them since I first got broadband, started with 600kbs service.

    I called them and got it half price for 3 months, then just kept calling them when that offer expired and they always put it back on for me, after about a year or so of that I think they got fed up. After a few months I realised I didn't get a bill and no payment was taken, then they would send me the occasional flyer saying things like "Since you left there has been some changes". :)
  15. platypus


    Joined: 25 Jul 2003

    Posts: 39,128

    Location: Rhône-Alpes+Cambridge

    Aside from the appalling peak time service I've no complaints.
  16. floatindolphin

    Wise Guy

    Joined: 20 Jun 2005

    Posts: 2,296

    Location: Derby

    been with them for 6 months and they've been great. We've just bought a house and the new place isn't in the cable area.

    Anyone know if I can pay off the rest of the contract with no penalties etc?
  17. deuse


    Joined: 17 Jul 2007

    Posts: 23,148

    Location: Solihull-Florida

    I have had over 7+ VM(so called) techs out to try and fix my T3 errors and after six months they sent a network admin.

    All was good for 2 weeks now I am back to square one :mad:
    They have have lowered my bill but I want a working 50Mb.
  18. zootfloot

    Wise Guy

    Joined: 24 Nov 2005

    Posts: 2,241

    Location: Skelton in Cleveland

    I have no complaints with Virgin at all, i pay £44.00 per month for 20Mb Broadband, unlimited telephone calls, 1 x V+ box and 1 x Standard box.

    Been with them for 6 years now and with the exception of a couple of billing errors and daft little things i have no problems and no downtime.

    Broadband is rock solid at 19.50Mb downstream and boy does it get abused, yes they cap it but if you set your main downloads to go after that then there really is no issue at all.
  19. cambb


    Joined: 4 Jul 2007

    Posts: 261

    Been with them for years and have renewed my 10mb only broadband with them. They gave me a wireless N router (which i've found to be crap) and agreed to move the modem next to my PC (therefore don't really need router).
  20. Ace Modder

    Antec Rep

    Joined: 8 Sep 2003

    Posts: 22,750

    Location: 150 yds from OcUK

    Ive been with them since they were telewest since 1996-ish.

    Never had any issues. Currently on 50mb, full TV package with movies and sports, phone with free evening and weekend landline calls and 400mins to mobile anytime per month. All this costs me just £67.50 per month.

    I rarely get less than 5.6MB/s download.

    Prob only had around 2-3 days total down time in almost 15 years.