1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

"What is your password" phone call

Discussion in 'General Discussion' started by Ripper, 26 Jul 2006.

  1. Ripper

    Capodecina

    Joined: 25 Jan 2003

    Posts: 11,462

    Location: Newark, Notts

    Got a phone call from Orange today. Well i think it was orange, the number is 07973100194. It was a woman who said something along the lines of "Hi we realise you've recently taken out a new contract with Orange and we'd like to see if everything is working as intended with your account." So I was like OK thinking nothing of it. Then she asked what my account password was, I paused for a second and thought it was weird them phoning me and asking me that, so I said "are you sure this is orange?" she said ofcourse and that they knew my password began with <insert letter> and they wouldn't know that if it wasn't them.

    I hung up anyway. Anyone got a call like this from Orange? Do you think it was legit?
     
  2. Gilly

    Man of Honour

    Joined: 17 Oct 2002

    Posts: 95,526

    Location: I'm back baby!

    I think it was probably from someone wanting to sell you a phone at some point.
     
  3. BrenOS

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,267

    Location: The Castle

    Yep that was Orange sales dept.

    Edit - Orange customer services is 07973100150 btw. 07973100xxx = Orange.
     
  4. Ripper

    Capodecina

    Joined: 25 Jan 2003

    Posts: 11,462

    Location: Newark, Notts

    why would orange sales dept be ringing me to sell me a phone when ive just taken out a new contract? :confused:
     
  5. BrenOS

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,267

    Location: The Castle

    Just re-read and it won't be sales. It'll just be a "Welcome to Orange" courtesy call.
     
  6. Gilly

    Man of Honour

    Joined: 17 Oct 2002

    Posts: 95,526

    Location: I'm back baby!

    Its not necessarily Orange. I had a call from a similar number from someone that wasn't Orange but was trying to sell me a phone, so I rang Orange who said it wasn't them and did I want a phone :p

    The bird at Orange didn't sound at all surprised that non-Orange sales teams were contacting me, nor that they knew when my contract was up - which seems to me like Orange are selling on info.

    If it was a renewal it could have been another company that didn't yet know you've renewed.
     
  7. MR_Punk

    Sgarrista

    Joined: 23 Mar 2004

    Posts: 7,952

    Location: Up t'north

    Yeah I remember mine - top bloke, we ending up talking about football and he threw me in a few goodies for free!

    +44
     
  8. Violent-J

    PermaBanned

    Joined: 25 Mar 2006

    Posts: 1,343

    Location: Birmingham

    That's bad business practice IMO to ask for a password over the phone, MOST companies never do that so you were right to hang up mate.
     
  9. Beansprout

    Man of Honour

    Joined: 31 Jan 2004

    Posts: 16,319

    Location: Plymouth

    How else would a phone company ask for a password ;)
     
  10. robbiemc

    Wise Guy

    Joined: 30 Dec 2003

    Posts: 2,262

    Location: West Byfleet, Surrey.

    I've been with Orange for years, and the last time I renewed my contract I got a call like this. It's basically another sales call, 'informing' you that you can add a variety of extras to your phone, such as MMS etc.
    These are usually in the form of a free trial initially, but of course it soon reverts to the full price after a month or two.

    If you're unsure, why don't you just call Orange customer services and ask them?
     
  11. BrenOS

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,267

    Location: The Castle

    If the number posted in the OP is correct then it is 100% definitely Orange that called him.
     
  12. Sirrel Squirrel

    Sgarrista

    Joined: 5 Aug 2003

    Posts: 7,884

    Location: Essex

    Why do Orange ring from from a mobile number, surely they'd have a land line
     
  13. BrenOS

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,267

    Location: The Castle

    I'd say it's good business practice actually. We won't disclose any details of your account over the phone until you can confirm the password you set up with us.
     
  14. BrenOS

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,267

    Location: The Castle

    It doesn't work like that. Do you think that the customer services call centre(s) has one mobile they pass around?
     
  15. Fantom

    Wise Guy

    Joined: 13 Feb 2006

    Posts: 2,444

    Location: Cornwall

    Probably cos they would get it free :p
     
  16. Sirrel Squirrel

    Sgarrista

    Joined: 5 Aug 2003

    Posts: 7,884

    Location: Essex

    No of course I don't but if I got a call from a mobile number and they said they were Orange I'd be really suspicious, you'd think it would be an 08 number
     
  17. inferno

    Wise Guy

    Joined: 23 May 2004

    Posts: 1,961

    If someone phoned me up asking for a password i'd tell them where to stick it!
     
  18. BrenOS

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,267

    Location: The Castle

    It's just re-routed, works both ways.
     
  19. Clarkey

    Capodecina

    Joined: 18 Oct 2002

    Posts: 18,161

    Its also pretty easy for someone to spoof their cli on outgoing calls. This is what they do anyway, as above, you don't think they actually call off a mobile :D
     
  20. Sirrel Squirrel

    Sgarrista

    Joined: 5 Aug 2003

    Posts: 7,884

    Location: Essex

    Im not saying they actually use a mobile to call you but if an 07 number comes up on your caller display you would instantly think it was a call coming in from a mobile and when they say they are Orange I'd be a little hesitant because it could be some dirty scammer, where as if it came from a landline number I'd probably believe it more but I'd still hang up and just call the company back on a number that I know is theirs.