1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

what would this job actually be doing....

Discussion in 'General Discussion' started by mrbios, 10 May 2006.

  1. mrbios

    Capodecina

    Joined: 7 Jun 2003

    Posts: 15,997

    Location: Engerland

    applied for alot of jobs lately and got a letter back for an interview for one, but im not actually sure what it is this job would be doing...

    IT helpdesk technician

    does that mean id be sat on a phone all day? any one have that title and can explain better what it includes?

    will be my first ever proper interview (not like the supermarket ones)
     
  2. Wyrdo

    Capodecina

    Joined: 19 Feb 2004

    Posts: 15,055

    Location: Darlington, UK

    By the sounds of it you'll be doing first line support and logging faults.
     
  3. Cookie-Monster

    Mobster

    Joined: 18 Oct 2002

    Posts: 3,044

    Location: London

    depends on the company,

    but it will likely be "help my mouse doesnt work" and "where's the 'any' key" enquiries.
     
  4. Kerplunk

    Sgarrista

    Joined: 10 Jan 2006

    Posts: 9,030

    Location: Bournemouth tbh

    My printer doesnt work!!! help!!!
     
  5. Raumarik

    Capodecina

    Joined: 14 Jul 2003

    Posts: 13,778

    They call them "helpdesk analysts" at my old work, problem is they never analyse anything, quite insulting for most technical people really.

    Yes you'd be stuck giving advice on unblocking mouse balls and telling people to reboot thier machines to see if the fault goes away like a magical techie-fairy.
     
  6. Ransom

    Hitman

    Joined: 18 Oct 2002

    Posts: 860

    Location: Buxton

    how much do i feed the hamsters in there shiney box
     
  7. mrbios

    Capodecina

    Joined: 7 Jun 2003

    Posts: 15,997

    Location: Engerland

    lol oh dear, cheers, think ill do the interview but doubt ill actually take that job if offerd :p wouldnt be able to stand a job like that
     
  8. Haggisman

    Capodecina

    Joined: 6 Oct 2004

    Posts: 13,972

    Location: Birmingham

    Well, thats my job, I work at a HE/FE college, and I do a monthly rotation with 2 others, 1 month sat at a desk answerring calls and logging jobs, 1 month dealing with faults in student environment, and 1 month dealing with faults in the staff environment.

    While the month on the desk can get very tedious, dealing with faults is great fun, and can be almost anything; helping students recovering lost work, fixing hardware, organising software rollouts, unjamming printers, rebuilding servers, configuring telephones....

    Pretty much anything ICT related in fact.

    As someone else said, it depends on the company, but this is what I do, and I love it!

    especially when i get hot students begging for password resets =P
     
  9. Belmit

    Man of Honour

    Joined: 7 Nov 2002

    Posts: 7,612

    Location: The Winchester

    Helpdesk Technician is my exact title, and I do pretty much exactly what Haggisman does (although it's mainly for staff - student calls get escalated to us if the IT centre bods can't handle it). It's not glamorous but it's fairly simple and interesting work with minimal responsibility. I certainly won't be here forever but it's convenient for me, easy if you have the knowhow and, essentially, gives experience in my chosen field.
     
  10. Wyrdo

    Capodecina

    Joined: 19 Feb 2004

    Posts: 15,055

    Location: Darlington, UK

    Everyone needs to start somewhere!
     
  11. Malenko

    Hitman

    Joined: 4 Jun 2004

    Posts: 954

    Location: Leeds

    I used to be a system support consultant LOL

    Pretty much just took calls, disregarded information passed from the call centre or other teams and worked out how to fix various problems.

    It depends on the company really. I dealt with a wide range of problems from the comical my mouse doesn't work, my printer has XYZ lights flashing etc... to resolving software faults, contacting comms providers blah blah

    It got boring every now & then so I pushed to get myself promoted up the ladder. Went up a couple of grades (with decentish pay increases) took over all training for the department then eventually left support and now work as part of a small team managing an enterprise server farm for the same company.
    That only took me 2 years and I've almost doubled my starting wage (been here over 3 years now)

    Wouldn't say it's a bad start for anybody really.
     
  12. riddlermarc

    Man of Honour

    Joined: 15 Nov 2005

    Posts: 2,124

    Location: Basingstoke, UK

    It's definitely a good starting point, gets you into the IT industry - good luck!
     
  13. Vonhelmet

    Caporegime

    Joined: 28 Jun 2005

    Posts: 48,107

    Location: On the hoods

    If it's in a school, then just say no. In between the kids destroying things and teachers with their "LOLZ I NEED THIS CRAPPY SOFTWARE ON EVERY PC IN THE SCHOOL BY NEXT LESSON!!!" it's just not worth the money they pay.
     
  14. Raumarik

    Capodecina

    Joined: 14 Jul 2003

    Posts: 13,778

    actually if it's in a school say yes, if you can handle that you can handle anything people throw at you, even graphic designers :p
     
  15. Haggisman

    Capodecina

    Joined: 6 Oct 2004

    Posts: 13,972

    Location: Birmingham

    Good point, while I do enjoy this, I don't want to be doing it forever, but its my first proper job, and they gave me it straight off my course(woulda thought they'd had enough of me as a student!), and of course, the experience is invaluable...first step on the ladder is always the hardest.

    oh so true...

    but then

     
  16. mrbios

    Capodecina

    Joined: 7 Jun 2003

    Posts: 15,997

    Location: Engerland

    i would actually enjoy being a school IT techy, however sad this sounds me and a mate used to know our school techy quite well and helped him out alot of the time, i reckon id enjoy that sort of job

    true but id much rather start somewhere else :p
     
  17. Messiah Khan

    Capodecina

    Joined: 1 Sep 2005

    Posts: 10,000

    Location: Scottish Highlands

    I also work as IT helpdesk support at a 6th form college. I can't see me being there forever, but im really quite enjoying it at the moment. Its fairly easy work, and gives me the all so important experience. Work are also paying for me to do a compTIA A+, so thats not too bad either.

    What are you doing at the moment mrbios? If your unemployed or working a rubbish job, then you'd be stupid not trying to get this job. I mean, whats the worst that can happen.... you don't like the job after 6months or so, so you can apply for more jobs having gained extra experience and the knowledge that its not the line of work for you.
     
  18. crashuk

    PermaBanned

    Joined: 7 Dec 2005

    Posts: 2,691

    yer but what do you do if you have the knowledge but not experience.
     
  19. Buttons

    Hitman

    Joined: 24 Oct 2002

    Posts: 979

    Location: Manchester

    All the helpdesk people at ours seem to love it which must be saying something as the pay here is rubbish.

    Generally just hear stories about them all getting hammered and boffing one another!

    Not a bad little promotion from supermarket work! Most go on to more senior or more technical positions within about 18 months.
     
  20. Nozzer

    Banned

    Joined: 17 Oct 2002

    Posts: 9,495

    Location: Sunny South-East

    Lie.