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xerox replacment

Discussion in 'Monitors' started by subzero, 11 Apr 2006.

  1. subzero

    Hitman

    Joined: 16 Dec 2003

    Posts: 854

    I have just had my panel replaced today because of image retension.
    I am left feeling confused now the panel they have swapped it with came in a different box which just said xerox 19 on it.

    There seems to be a bit more ghosting with this panel than the other,the manufacture date on the back is jan 05.On the plus side the colours are so much more vibrant and the viewing angles seem a lot better,the screen does not get dark at all when viewed from directly above or below,and you dont get the negative like image like i did on my previous one.

    I am left feeling a bit confused,just how many different types of 19inch panels do xerox have floating around,i will have to see how it performs in games and decide if i should ring xerox again as i dont think this is the same panel i paid for.
     
  2. Baddass

    Don

    Joined: 12 Jan 2003

    Posts: 20,098

    Location: UK

    quite possibly not, have a read here. did the box have XA7-192i on it at all, or "8ms"....if not, you may have the 20ms edition which is a PVA panel instead of TN Film. nless you're bothered about the responsiveness majorly, i'd say that was a better panel anyway ;)
     
  3. alfordc

    Associate

    Joined: 16 Sep 2005

    Posts: 39

    Location: Bristol

    How long did you wait Subzero till you got your replacement?

    Whenever I speak to Xerox they never have any in stock :mad:
     
  4. subzero

    Hitman

    Joined: 16 Dec 2003

    Posts: 854

    I had to wait one week in total from phone call to the courier dropping off the replacement panel.
     
  5. Greytop

    Associate

    Joined: 25 Nov 2005

    Posts: 6

    Hi, my first post although I have frequently visited the Overclockers forums for info, trends and feeback on products :)

    My XA7-19i 8 (8 for 8ms) also has image retention at the top of the screen (windows explorer bar with the green 'go' button). I called Xerox just over two weeks ago, they gave me a reference number and said they would call me when a replacement was available.

    I must admit I would not be pleased at all if the tried to replace my 8ms version with a 20ms panel. The reasons I bought this panel (from overlockers) were it's 8ms speed and zero pixel defect warranty (as well as the classy looks). I think I will get them to confirm that it is an 8ms panel they are sending when they call me to arrange the drop off / pick up.

    Cheers :)
     
  6. subzero

    Hitman

    Joined: 16 Dec 2003

    Posts: 854

    I had to send the replacment back!!!]

    It turned a lovely shade of green on the third day i had it,so am now waiting for my second replacment.
     
  7. Greytop

    Associate

    Joined: 25 Nov 2005

    Posts: 6

    subzero,

    Did you manage to find out if it was a slower panel? Are they sending you a 8ms repalcement?

    Cheers :)
     
  8. subzero

    Hitman

    Joined: 16 Dec 2003

    Posts: 854

    Yes it was the slower panel that was sent to me,to be honest i would have kept it as the image it produced was alot better than the 8ms panel,anyhow thats all gone down the pan now this one has gone to the dogs.

    Oh and i have a three week wait on some more stock arriving as these panels are apparently quite rare,the way im feeling right now im thinking its an even more rare occurence to find a good one.
     
  9. martinbeaver

    Gangster

    Joined: 22 Nov 2002

    Posts: 207

    I'm going to have to do the same thing, the xplorer bar is burned into the screen and refuses to disappear. I bought it in Aug 2005 from O/C, can someone advise what steps i should take to get it replaced? Gutted as it's a great looking monitor.
     
  10. subzero

    Hitman

    Joined: 16 Dec 2003

    Posts: 854

    Just use the phone number listed for all warranty claims on the OCUK page selling the XEROX tft,s.

    Its a painless procedure, you just have to give the serial no ,product code and the date and place of purchase,then they will inform you they are waiting for stock and will give you a bell to arrange a date for a swap when they get some in.

    Good luck.
     
  11. Naan_H

    Mobster

    Joined: 4 Jul 2004

    Posts: 3,526

    Location: LDN

    Hi all, my xerox has this stupid image retention too, and i want to RMA and get a replacement.

    However, i bought my xerox from a competitor, and was wondering if the number given in the OCUK product description is the number i can use also. The competitor isnt being helpful so i wished i had bought from OCUK now :( . So just to confirm, can i use that 0870 number or is it for OCUK customers only?

    Many thanks.
     
  12. subzero

    Hitman

    Joined: 16 Dec 2003

    Posts: 854

    From what info i can gather it is a general warranty claim line,its worth a go ringing up mate.
     
  13. martinbeaver

    Gangster

    Joined: 22 Nov 2002

    Posts: 207

    Thanks for the info subzero, will call them today.