Overclockers UK Returns Details

 

14 Days / Satisfaction Guaranteed 

If you wish to cancel your order and return it for a full refund, you have up to a total of 14 days to contact us after the final receipt of your order.

You must inform us in writing if you wish to cancel your order. This can be done through the forums, by webnote, fax or post.

You must return the goods within 14 days of notifying us of the cancellation. We will reimburse you within 14 days of receipt of the goods using the same means of payment as you used when placing the order.

Unfortunately we cannot cover all unforeseeable costs and you will have to pay for the return of any unwanted goods you are returning. Please package the goods properly and ship them in a separate outer box, including all packaging, cables, manuals, drivers and protective bags, however small.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We will deduct this amount from the value of the refund.

We regret that we cannot accept cancellations of computer software if it is unsealed. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.

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30 Days / Acceptance Period 

You are entitled to reject goods if they are faulty (do not match the description, are not of satisfactory quality, or are not fit for purpose). You have up to 30 days to check the goods and contact us if there is a fault. You can decide to claim a full refund or request a repair/replacement.

If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden. 

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After 30 Days / Warranty Period 

Sometimes goods may become faulty after the acceptance period has expired but within the warranty period. Depending on the product, you will receive either a replacement or your product will be repaired. 

For the fastest turnaround, we recommend using a manufacturer's direct warranty service. Please check the table below to see which manufacturers offer this service. 

If a direct service is not available or you would prefer Overclockers UK to handle your return, then we encourage you to contact us. We will send your goods for repair or replacement to the manufacturer under warranty. 

Please note that turnaround times vary and Overclockers UK will endeavour to return the items in the speediest manner possible at the time. 

Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole return procedure. 

If we are unable to return the items to you within the 28 day allocated window, we will give you the option of a refund. Depending on the age of the items, the refund may include a deduction for the length of time you have used them (known as rescission). 

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Manufacturer Direct Returns & Support

Manufacturer End User Support End User RMA Website Telephone Number Online Support
Acer Yes Yes Website 0871 760 1000 Yes - Website
aData Yes Yes Website n/a Yes - Website
Aero Cool Yes No Website n/a Yes - Website
Akasa Yes No Website 0208 578 0055 Yes - Website
Alienware Yes Yes Website 0844 444 4699 Yes - Website
AMD Yes Yes Website 01276 932 318 Yes - Website
Antec Yes Yes Website n/a Yes - Email
AOC Yes Yes Website 01926 818235 Yes - Website
Apple Yes Yes Website 0844 940 0255 Yes - Website
AsRock No No Website n/a Yes - Website
Asus Yes No Website 0844 800 8340 Yes - Website
Asus Laptops / Monitors Yes Yes Website 0844 800 8340 Yes - Website
Avexir Yes Yes Website +886 3 560 1388 Yes - Website
Be Quiet Yes Yes Website +49 (0)40 / 736 76 86 44 Yes - Website
Belkin Yes Yes Website 0207 118 000 Yes - Website
BenQ Yes Yes Website 0207 216 0039 Yes - Website
BitFenix Yes Yes Website n/a Yes - Email
Bitspower Yes No Website +886-4-8819330 Yes - Website
CM Storm Yes Yes Website n/a Yes - Website
Compro Yes No Website n/a Yes - Website
Cooler Master Yes Yes Website n/a Yes - Website
Corsair Yes Yes Website n/a Yes - Website
Creative Labs Yes Yes Website 00353 1 806 6790 Yes - Website
Crucial Yes Yes Website 0800 013 0330 Yes - Website
Cubitek Yes Yes Website n/a Yes - Website
Dell Yes Yes Website 0844 444 4699 Yes - Website
DGM No No Website 0871 250 8000 Yes - Website
DimasTech Yes Yes Website n/a Yes - Website
Edifier Yes Yes Website 07769 359 672 Yes - Website
Edimax Yes Yes Website 0845 123 8307 Yes - Website
EK Yes Yes Website n/a Yes - Website
Enermax Yes Yes Website n/a Yes - Website
EVGA Yes Yes Website 49.89.189.049 11 Yes - Website
Foxconn Yes Yes Website n/a Yes - Website
G Skill Yes Yes Website n/a Yes - Website
Gainward Yes Yes Website n/a Yes - Website
Geil Yes No Website n/a Yes - Website
Gigabyte Yes Yes Website n/a Yes - Website
Hazro Yes Yes Website n/a Yes - Website
HIS Yes No Website +852 2796 3788 Yes - Website
Hitachi Yes Yes Website 1-408-717-8087 Yes - Website
HP Yes Yes Website 0845 161 0030 Yes - Website
Icy Box Yes Yes Website 01952 299 026 Yes - Website
Iiyama Yes Yes Website 0844 846 0884 Yes - Website
In Win Yes No Website n/a Yes - Website
Intel Yes Yes Website 0870 607 2439 Yes - Website
KFA2 Yes Yes Website 0845 644 6866 Yes - Website
Kingston Yes Yes Website 01932 738 888 Yes - Website
Lancool Yes No Website n/a Yes - Website
LG Yes Yes Website 0844 847 5454 Yes - Website
Lian Li Yes Yes Website n/a Yes - Website
Linksys Yes Yes Website 0800 026 1418 Yes - Website
LiteOn Yes No Website n/a Yes - Website
Logitech Yes Yes Website 0203 024 8159 Yes - Website
LSI Yes Yes Website 00-800-5745-6442 Yes - Website
Mach Xtreme Technology Yes Yes Website +886 2 8227 5890 Yes - Website
Microsoft Yes Yes Website 0844 800 2400 Yes - Website
MSI Yes No Website 0203 608 5252 Yes - Website
MSI Laptops Yes Yes Website 0870 8200 009 Yes - Email
NEC Yes Yes Website 0870 120 1160 Yes - Website
Netgear Yes Yes Website 0844 875 4000 Yes - Website
NZXT Yes Yes Website +1-800-228-9395 Yes - Email
OCZ Yes Yes Website n/a Yes - Website
OrigenAE No No Website n/a n/a
Packard Bell Yes Yes Website 0871 760 1000 Yes - Website
Parvum Systems Yes Yes Website n/a Yes - Email
Patriot Yes Yes Website n/a Yes - Website
Plextor Yes Yes Website 0207 949 0109 Yes - Website
PNY Yes Yes Website +49-(0)89/4545979-0 Yes - Website
PNY No No Website n/a Yes - Website
Power Colour No No Website n/a Yes - Website
QNAP Yes Yes Website 0203 608 1969 Yes - Website
Razer Yes No Website n/a Yes - Website
Roccat Yes Yes Website n/a Yes - Website
Samsung Yes Yes Website 0330 726 7864 Yes - Website
Sandisk Yes Yes Website 0203 3183 965 Yes - Website
Sapphire Yes No Website (852) 2687 8888 Yes - Website
Seagate Yes Yes Website n/a Yes - Website
Seasonic Yes No Website n/a Yes - Email
Sennheiser Yes Yes Website n/a Yes - Website
Shuttle Yes Yes Website n/a Yes - Website
Silverstone Yes Yes Website + 1-909-465-9596 Yes - Website
Sony Yes Yes Website 0905 031 0006 Yes - Website
Sparkle Yes No Website +886-2-77086111 Yes - Website
Star Tech Yes Yes Website 0800 169 0408 Yes - Website
Steelseries Yes No Website n/a Yes - Website
Synology Yes Yes Website 01908 587 422 Yes - Website
Team Group Yes No Website n/a Yes - Website
Tenda Yes No Website n/a Yes - Website
Thermaltake Yes Yes Website n/a Yes - Website
Toshiba Yes Yes Website 0871 495 0730 Yes - Website
TP Link Yes Yes Website 0845 147 0017 Yes - Website
Viewsonid Yes Yes Website 0844 482 1168 Yes - Website
VTX 3D No No Website n/a Yes - Website
Western Digital Yes Yes Website n/a Yes - Website
XFX Yes No Website n/a Yes - Website
Xigmatek Yes No Website +886 2 2999-5118 Yes - Website
XSPC Yes No Website n/a Yes - Website
Zalman Yes No Website n/a Yes - Website
Zotac Yes No Website +44-118-9272233 Yes - Email

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