Overclockers UK Returns

 

How do I return something to Overclockers UK?

To return an item to OcUK you will need to be issued with an RMA number. To obtain an RMA number we encourage you to Contact Support to proceed. We will require your order number and the item(s) details you wish to return.

Here is a summary of our returns policy. Click on each return reason to go to the related terms and conditions.

Reason for return Notification time after delivery date Entitlement
Unwanted 14 days Full refund
Faulty on receipt 30 days Full refund or choose repair/replacement
Faulty under warranty Within the product warranty period Repair/replacement

Our returns policy does not affect your statutory rights. For more information about your statutory rights, please visit Citizens Advice.

Do I need to send back all of the accessories? 

Please package the goods appropriately and ship them in a separate outer box. Make sure to include all packaging, cables, manuals, drivers and protective bags, as this will speed up the return procedure considerably.

Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole process.

Please package the goods appropriately and ship them in a separate outer box.

If you are returning for a refund, please include all packaging, cables, manuals, drivers and protective bags. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free games codes should be unused and still hidden.

Goods returned for repair or replacement should be sent without any accessories as we cannot guarantee that they will remain present with the original item throughout the whole process.

Where do I send the items for return?

Unless otherwise advised, please return all goods to:

Overclockers UK
Unit 5 Lymedale Cross
Lower Milehouse Lane
Newcastle-under-Lyme
ST5 9EN

For your protection, we recommend that you use a recorded-delivery service.

For items returned outside of the UK mainland, all customs declarations need to be filled out

How long will it take?

Items returned for full refund will normally be processed within one week.

Items returned for repair/replacement are sent to the manufacturer under warranty and the turnaround time can vary. Overclockers UK will try to return the items to you as soon as possible. If we are unable to return the items to you within 28 days, we will give you the option of a refund.

Depending on the age of the items, the refund may include a deduction for the length of time you have used them.

Should I contact the manufacturer directly?

When something goes wrong it can be frustrating. Our support team is here to help and guide you through the returns procedure. We work closely with many manufacturers to ensure our customers are provided with a swift and smooth return procedure.

Reducing the time you are without a working product is important. You can often save time and money by handling the return directly with the manufacturer. We will advise you of this option when appropriate. Please click here to check service availability and contact details by manufacturer.

Faulty Goods Testing

We ask you to ensure that any described problem, fault or defect experienced with the item in question is not caused by a 3rd party component used in conjunction within your system or by any software configuration. If you are not sure, please contact our Technical Support team before requesting a return.

All goods returned as faulty are tested by Overclockers UK technicians. Any item found to be not faulty or damaged will be returned to you. There is no handling charge but you will be charged for the cost of return shipping. You will be notified by e-mail before any non-faulty goods are returned to you.

Are these terms the same for business orders?

These terms apply to consumer orders only. If you are ordering for a business or organisation, please refer to our business terms and conditions.

TV & Monitor Pixel Policy

Please be aware that all of our Suppliers and thus Overclockers UK conform to the ISO 13406-2 standard - the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing "ISO 13406-2" and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.

 

Manager's promise

Our staff are empowered to provide exemplary after care services where we endeavour to service and cater for any and every customer requirement.

In the unlikely event of unsatisfactory proportions, please talk to us. We encourage you contact the relevant channels of support and flag up your issue. We will then ensure a member of our senior management team will contact you within a strict 24 hour window. However we have a firm belief that you will never need to tread down that path.

 

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